Guest User
November 30, 2023
One of the worst experiences. 1. Quality of the hotel: the hotel used to be the King’s palace but do not expect to be treated as a welcome guest. The hotel is old. The room has never been remodeled probably since it was built. The bathtub contains black spots. The toiletries are very low quality especially the conditioner which does not make hair smooth at all. 2. Mis***agement: A. when I stay, a film was being shot. The hotel is messed up with filming equipment and guests needed to accommodate the film crew. B. Maybe due to the filming, I was asked to park behind the building. Luckily I only had a small suitcase or I needed to drag luggages on gravel road without help. C. The hotel did not give me any communication prior to the check in. This creates a big problem because the road was closed. The hotel knows it! They refused to give me refund. They co****sate me with a free dinner but when I forgot my takeaway, they threw it away. I ordered it, it became my belonging and they knew I was a guest. D. The staff hanged up phone calls without listening to you.