We had a quick trip to the Aquarium and were excited to stay nearby and head back to the aqu in the morning.
Service from front desk was kind, but seemed to be doing more than just his job. We thought it was probably an issue of understaffing, but wrote it off to an odd night.
We hit the pool, which was over occupied with lots of families in the same situation we were. The chlorine was nearing toxic level for breathing, so front desk attendant opened the door and all the windows to prevent people from becoming ill. No towels to be had because the was no housekeeping at night? Everyone left dripping down the hallways and tiled floors.
Unfortunately, the understaffing didn't end. There was a long wait for not so fresh of breakfast.
No towels again. Made a request at the desk for towels and an incredibly rude front desk told us "maybe think first and don't go swimming with your kids". Terrible service.
Emailed management to fill them in, and got a bland, vague, unsigned response. Not a typical stay at what should be a higher standard for a Holiday Inn.