Anonymous User
August 25, 2023
Let me talk about the advantages first:
The location is good, in a relatively good area of the Yasawa Islands, the sandy beach is delicate, the sea water is layered in color, and the natural environment has nothing to say, great!
Let's talk about the general situation:
Most resorts on the Yasawa Islands have a mandatory meal package plan, which will be explained in advance before booking, and the meal fee is paid in the past. The price of this restaurant is 159 Philippine dollars per person per day (three meals).
Next are the disadvantages:
1. There are many mosquitoes on the island, but the original ecological environment is like this. It is understandable. It is recommended to bring enough mosquito repellent to the island.
2. The garden villa (two-bedroom) we live in, our room and the room next door both have a regular air conditioner, and the other has a temporary refrigerator. The sound of the temporary machine is super loud, buzzing all night, and sleeps lightly Choose carefully.
3. Key complaints: The check-out time of this hotel is between 9:30-10:30 in the morning, but no one told them verbally or in writing when checking in.
At 9 o'clock in the morning on the day of check-out, the hotel forced the guests to leave and wait in the hotel rest area (the boat to the island arrives at the pier at the hotel gate at 1 noon). At our insistence, the hotel arranged a temporary waiting room, which can stay until 12 o'clock.
I found out after chatting with other guests (asked three or four hotels), that no one was informed of the check-out time when they checked in (one of them saw the written notice posted by the hotel on the bed the night before check-out, so he knew half a day in advance This matter), many people are in a hurry early in the morning and it is embarrassing 😅.
Feedback on this matter with Ctrip, Ctrip is very active in handling it, and has worked hard to make compensation, and now the hotel's check-out time has been updated.
But the service attitude of the hotel should be carefully considered when booking this hotel😅
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