Suehirocho-1356, Minaminagano, Nagano City, Nagano Prefecture, 380-0825, JapanView Hotel Details
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Sotetsu Fresa Inn Nagano-Zenkojiguchi Guest Reviews
4.6/5
Great
70 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(70)
Positive reviews(66)
Reviews with photos/video(17)
Convenient location(23)
Awesome stay(16)
Clean and tidy(15)
Awesome rooms(15)
Friendly staff(12)
Easy to get around(11)
Great value for money(7)
Near shopping area(5)
Negative reviews(4)
Good Day Ever
Single Room-Non-Smoking
Checked in Feb 2025
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Mar 22, 2025
Strategic location in the town area.
Walking distance near to Nagano Station.
Easy walk around to get food or even shopping
All the amenities placed at the lobby area, any time replenish when needed easily.
The space of the room not too big or small.... Good...
6/7
Response from Property: Thanks for submitting your review.We are delighted that you have praised our location.The staff is also encouraged by your comments about our amenities.Thank you very much for choosing our hotel.We look forward to welcoming you again.
jmtham
Comfort Single Room Non smoking
Checked in Feb 2025
Solo travelers
5 Reviews
4.2/5
Very Good
Posted on Mar 24, 2025
Sotetsu is my go to chain for a basic and fuss free hotel. The location is great, just opposite Nagano Station and there’s a Lawson just below the hotel, perfect for late night snacks shopping. Room is basic but comfortable,
Response from Property: Thank you very much for your review.We are very happy to hear that you enjoyed your stay a lot.We are honoured that you commented on the comfort of our rooms.We look forward to welcoming you again.
Small but clean room to stay. Also, very convenient as it is very close to the station. Staff are very helpful.
Response from Property: Thank you very much for choosing our hotel. We would like to thank you again for your very positive feedback regarding your stay. We will continue to make every effort to provide you with a comfortable and relaxing space and hospitality, and we sincerely look forward to your next visit.
S-Echo
Comfort Single Room Non smoking
Checked in May 2024
Solo travelers
8 Reviews
4.2/5
Very Good
Posted on Jun 7, 2024
The hotel has a convenient location near the train station, and there's a Lawson on the first floor. However, the bathtub was dirty.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi.We would also like to thank you again for taking the time to write this review.We take your comments very seriously and will make every effort to improve our services.Sotetsu Fresa Inn Nagano Station Zenkoji-guchi
Ng Cai Feng
Comfort Single Room Smoking
Checked in Oct 2024
Solo travelers
3 Reviews
2.2/5
Posted on Nov 9, 2024
Taking into consideration that this is a budget hotel, however the room cleanliness is horrendous with females hair lying around ?!?!?!. Room smells of second hand smokes (they only have smoking rooms).
Response from Property: We are very sorry for the inconvenience and discomfort caused to our guests by the hair left behind by the previous guest in the guest room, even though they had chosen our hotel.We will make every effort to prevent a reoccurrence by having the front desk staff check the guest rooms and ensure that the cleaning contractor follows proper cleaning procedures.
Lee
Economy Semi Double With Bath-Non Smoking
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Nov 9, 2024
Second time staying in a Sotetsu Feeesa Inn hotel and it did not disappoint!
Location was just 5 mins walk from the train station.
Staff was very nice and friendly.
Amenities were self service and was great!
100% recommended to anyone visiting Japan.
Guest User
Superior Twin Room Non smoking
Checked in Mar 2024
Couples
2 Reviews
4.2/5
Very Good
Posted on Apr 29, 2024
About 5 minutes walk to the train station and restaurants, but it’s a bit strange that the hotel is located on partial floors of a building. The area is easy to travel with public transport; it only took 15 mins on the bus to the Temple. The staff were helpful during check in. The room is big but old, and the bed sheet got stained, the pillow is quite comfy though. Overall it worths the money considering the location.
Response from Property: Thank you for staying at our hotel and for your review. We are very happy to hear that you liked our services. We will do our best to satisfy you even more. We look forward to serving you again.
Anonymous User
Comfort Single Room Non smoking
Checked in Sep 2024
Solo travelers
11 Reviews
5.0/5
Outstanding
Posted on Oct 23, 2024
Very convenient location, near trains and next to Don Quixote! Service was excellent and warm. Room was good for its price and modern and clean. Walkable to the temples :) would stay again!
Response from Property: Thank you for staying at our hotel.We are very honored to receive the highest rating!Not only for our staff, but also for me personally.We will continue to do our best to satisfy you, so please come back to our hotel again!
Guest User
Comfort Single Room Smoking
Checked in Oct 2024
Solo travelers
10 Reviews
4.7/5
Amazing
Posted on Nov 22, 2024
Great convenience near the train station and simple stay meet all my needs
Response from Property: Thank you for your recent visit.We are very glad to hear that you were satisfied with our service.Your satisfaction is our daily inspiration.All of us at the hotel look forward to seeing you again soon.
Guest User
Comfort Single Room Non smoking
Checked in Sep 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Dec 24, 2024
Location is excellent. Near Dongi mall and train station. Service is Ok.
Response from Property: Thank you very much for staying at our hotel. We hope you will have the opportunity to visit us again. All of our employees look forward to seeing you again.
Eng Kiat
Comfort Single Room Non smoking
Checked in Oct 2023
Solo travelers
15 Reviews
4.5/5
Great
Posted on Dec 20, 2023
Sotetsu fresco inn Nagano is located just 5 mins walk from Nagano high speed train station. It is easy to visit tourist places like zenkoji temple (walkable distance) and snow monkey park (take tour bus behind train station). There is a sheltered overhead bridge to the hotel. The hotel is also located near many eating places (local and international ones like Starbucks and KFC) and malls (many of them selling local produce). It’s not hard to find places to eat and shop for all meals.
The service in the hotel is good too. Staff will greet you the moment you enter the lobby and are quick in responding to your request. The toiletries are placed in the lobby and not in the room. Hence you need to take what you need before going into your room.
The room is small and the bed and pillows are soft (does sink in a bit). The window is frosted so you cannot see the outside. You will probably get a decent rest if you are staying just 1 or 2 nights. But for more nights, perhaps the room is a bit too claustrophobic as there is no room to place to place the luggage and any other accessories you may bring along. There are also only a few local channels on TV.
It was cold during winter at about 3 degrees. Thankfully the room and shower heater is effective and comfortable.
Check-in and out is fast as I just need to insert my room card into the machine.
Overall it’s a great experience and you are definitely getting more than the price you paid for.
6/13
Response from Property: We are very sorry for the delay in replying to you.Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi.Based on the reviews we received from our guests, we have replaced the window glass.Please stop by again when you visit Nagano.Sotetsu Fresa Inn Nagano Station Zenkoji-guchi
Rob
Comfort Single Room Smoking
Checked in Mar 2024
Solo travelers
15 Reviews
5.0/5
Outstanding
Posted on Apr 13, 2024
The hotel was right across the street from the station which made it very convenient. There were also a lot of food options. .
The room was modern, clean and quiet. And the staff was friendly and courteous.
Response from Property: Thank you very much for choosing our hotel.We would also like to thank you again for taking the time to submit your evaluation of our hotel.We will continue our efforts to improve our services.We look forward to welcoming you again.
Elena
Comfort Single Room Non smoking
Checked in Nov 2023
Solo travelers
8 Reviews
5.0/5
Outstanding
Posted on Jan 8, 2024
Small but comfy room. And good location near Nagano station.
Response from Property: Thank you very much for using our hotel. I am very happy to receive your compliments.
We will continue to make efforts to improve our services. We look forward to seeing you again soon.
Sotetsu Fresa Inn Nagano Station Zenkoji Exit
Megan
Twin Room Non Smoking
Checked in Nov 2023
Family
34 Reviews
5.0/5
Outstanding
Posted on Dec 15, 2023
Went with my mother and was happy with how close it was to nagano station. Staff were friendly and helpful. Check in was easily done via a machine on the premises. They had a lovely selection of complimentary drinks at the check in area. Fuss free and with lawson just downstairs.
I walked around before I found the elevator entrance. There is an elevator next to Lawson. It goes directly to the 5th floor and is automatically checked in. It is a chain hotel. You can pick up and use your own toiletries. There are many kinds of tea bags. The location is very convenient. There are food restaurants on the street across the road. Don Quixote is downstairs. The bus stop to Togakushi is right below Don Quixote. The JR station is just opposite. There is everything you need for food and drink! Highly recommended!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi. Furthermore, all our staff members were very happy to receive so many compliments. We will continue to work hard to provide better service based on customer feedback. Sotetsu Fresa Inn Nagano Station Zenkoji Exit