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Beverly Hotel Batam Guest Reviews
4.1/5
Very Good
252 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.2
Cleanliness4.1
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All reviews(252)
Positive reviews(236)
Reviews with photos/video(64)
Awesome stay(70)
Great service(56)
Great value for money(10)
Large rooms(9)
Amenities lacking(9)
Tasty food(8)
Near shopping area(6)
Negative reviews(16)
Zamani G
Superior Twin Room
Checked in Oct 2024
Business travelers
63 Reviews
5.0/5
Outstanding
Posted on Oct 29, 2024
very good hotel.. friendly staff, clean, good smell, good facilities, recommended staying here. 👍👍
Anonymous User
King Suite
Checked in Oct 2024
Business travelers
1 Reviews
3.5/5
Posted on Oct 19, 2024
The shower drain did not drain quickly so the water was constantly above my ankles in the bathtub.
The sheets had black spots on it.
Response from Property: Dear Valued Guest,Thank you very much for staying with us and for taking the time to share your comments. .Allow me to sincerely apologize for your inconvenience that you have experienced during in our Beverly Hotel Batam,Your constructive comments are very useful for us, we have passed on the message to our department concerned and immediate action will be taken to improve our facilities and services including reminder to avoid this from happening again in the future.Again, thank you very much for your comments, looking forward to see you again in the near future.Warmest regardsAnggie MarseptoRoom Division Manager
DS ALINA
Deluxe Double Room
Checked in Sep 2024
Travel with friends
9 Reviews
5.0/5
Outstanding
Posted on Sep 16, 2024
COMFORTABLE / PLEASANT SERVICE STAFFS / GOOD LOCATION NEAR NAGOYA / AFFORDABLE PRICE 👍👍👍
Guest User
Deluxe Twin Room
Checked in Aug 2024
Travel with friends
1 Reviews
1.0/5
Posted on Aug 24, 2024
Super dirty room. Maybe that’s why it’s cheap. Requested for cancellation but was refused. Location is near nowhere. Refer to pictures.
Response from Property: Dear Valued Guest,Thank you for taking the time to rate and review your current stay.We truly apologize for the inconvenience that you experienced. Please be sure that I highlighted your concern and followed them up with our respective department heads so that we can take the necessary action and avoid further occurrences.We really appreciate your input, and we look forward to welcoming you again to our hotel.Warmest regards,Anggi MarseptoRoom Division Manager
Thomas96
Deluxe Double Room
Checked in Aug 2024
Solo travelers
3 Reviews
4.2/5
Very Good
Posted on Aug 13, 2024
The hotel is conveniently located with plenty of nearby amenities, making it ideal for both tourists and business travelers. The staff was very friendly, especially Cynthia, who went above and beyond to ensure my stay was comfortable. Her professionalism and warmth truly stood out, making my experience at the hotel even more enjoyable.
The room was impressively comfortable, with a soft bed that provided an excellent sleep environment. However, there are a couple of areas that could be improved. Firstly, the air conditioning in the room didn’t seem to allow temperature control, possibly due to a malfunction. While the room temperature was manageable, it would be better if the air conditioner could be fixed to allow future guests more control over their room’s climate.
Secondly, the bathroom lacked a water hose, making it somewhat inconvenient to wash my feet. Adding this facility would significantly enhance the guest experience.
Overall, Beverly Hotel Batam is a highly recommended place to stay. Despite a few minor issues, they don’t overshadow the overall experience. If you’re looking for a comfortable and convenient hotel in Batam, this is a great choice. A special thanks to Cynthia for her exceptional service!
Response from Property: Dear Valued Guest,Thank you for staying with us and for the time you took to share your review about our hotel.We are as well glad to read that you satisfied with the overall concept of our Hotel, and we were able to accommodate a good service for you.Please be sure that your comment have been warmly welcome by our champs, and that, we will remain focus in order to improve our services and facilities, and committed to try to always positively surprise you.Once again thank you very much for your review. Have a pleasant day ahead, and we look forward to welcoming you again in the near future.Warmest regards,Anggi MarseptoRoom Division Manager
Gwendowlyn
Superior Double Room
Checked in Aug 2024
Couples
5 Reviews
4.5/5
Great
Posted on Aug 12, 2024
The hotel is quite cosy with comfortable bed. However the location can be a bit far from the malls. The hotel has smoke smell even though im on a non smoking floor. Nevertheless it is near a very homely coffee stand by the road. Overall its an acceptable experience.
Response from Property: Dear Valued Guest,Thank you for staying with us and for the time you took to share your review about our hotel.We are as well glad to read that you satisfied with the overall concept of our Hotel, and we were able to accommodate a good service for you.Please be sure that your comment have been warmly welcome by our champs, and that, we will remain focus in order to improve our services and facilities, and committed to try to always positively surprise you.Once again thank you very much for your review. Have a pleasant day ahead, and we look forward to welcoming you again in the near future.Warmest regards,Anggi MarseptoRoom Division Manager
JXlim90
Deluxe Double Room
Checked in Aug 2024
Family
10 Reviews
3.7/5
Posted on Aug 10, 2024
Hotel is clean, easy access, breakfast was nice, the staffs are friendly and helpful. Very creative of housekeeping too!
Response from Property: Dear Valued Guest,We appreciate the time you take to share your stay experience with us.Your feedback is our most valuable source of information in our efforts to continually improve our services and facilities to meet our Guests' expectations.Thank you very much again, and we hope to welcome you back on your next visit.Warmest regards,Anggi MarseptoRoom Division Manager
Uruplah
Superior Twin Room
Checked in Jul 2024
Family
3 Reviews
4.7/5
Amazing
Posted on Jul 22, 2024
Check in staff were polite and allowed us to place luggage prior to check in and after check out. Location was centrally located between nagoya and bcs mall. Hotel is well maintained. Breakfast was good. Wifi strong. Only issue was showerhead is quite low, fixed and cannot be adjusted. It was a pleasant stay.
Response from Property: Dear @UruplahThank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Nando Febri HariyantoFront Office Manager
Guest User
Deluxe Double Room
Checked in Jul 2024
Couples
13 Reviews
3.0/5
Posted on Jul 21, 2024
Hotel was just average standard. Location quite off Central Nagoya area. Not within walking distance to anywhere. Go everywhere must call Grab drive service. Was given a room opposite the lift! So distracting with all the lift movement throughout. Breakfast selection and varieties average only. Not impressed.
Response from Property: Dear Sir/MadamThank you for your review.I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Nando Febri HariyantoFront Office Manager
Yeow
Superior Double Room
Checked in Jul 2024
Family
13 Reviews
4.5/5
Great
Posted on Aug 14, 2024
The room has a bathtub, which my husband and I love. However, it would be great to have a shower handle as well, if that can be improved. The location is also quite strategic, making it easy to get a Grab to go around.
Response from Property: Dear Valued Guest,It's a pleasure seeing you in our hotel and thank you for your review.We are as well glad to read that you satisfied with the overall concept of our Hotel, and we were able to accommodate a good service for you.Wishing you a pleasant day ahead and please be sure that your valuable comments will always help us to consistently improve our facilities and services.Warmest regards,Anggi MarseptoRoom Division Manager
Yun Ju Leong
Deluxe Double Room
Checked in Jun 2024
Family
3 Reviews
1.5/5
Posted on Jul 10, 2024
Terrible experience with 🪳 around the room. Caught 5 cockroaches upon checked in. Called thebrecept for change of room the first time they told me they will check and hung up. Called the second time with the same response. Called the third time they refused to pick up. Called the fourth time and told them to let us know if the request for change of room is not possible so that we won't need to wait for nothing as it is pretty late and past 10pm, and still we are given the same reply, "we will check" and they mia. Asked for a non-smoking room but the corridor is full of cigarette smell coming from other rooms. The facilities are very old. The towels are very smelly and looks like it has been used for the longest time. There isn't any nearby amenities within walking distance. Not advisable to stay here.
Response from Property: Dear Mrs. Yun Ju Leong Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Nando Febri Hariyanto Front Office Manager
Teong Siew Meng
Deluxe Double Room
Checked in Jun 2024
Travel with friends
7 Reviews
5.0/5
Outstanding
Posted on Jun 18, 2024
Located 1.1 miles from Nagoya Hill Shopping Mall, Beverly Hotel Batam offered 4-star accommodation in Nagoya and has a fitness corner and swimming pool. Generally the staffs provides excellent services. We are enjoying free wi-fi within hotel. However, the 24-hour room service massage was not available during Hari Raya Haji. Price is good with breakfast. Unfortunately, no free shuttle bus to nearby shopping malls. Therefore, we have to pay private driver for fetching us during this 3 days 2 nights trip.
Response from Property: Dear Mr. TeongThank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Nando Febri HariyantoFront Office Manager
wschin2020
Superior Twin Room
Checked in Jun 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on Jun 21, 2024
It was an excellent stays for me and my family. Staffs are nice and friendly. Very eager to help.
Response from Property: Dear Mr. Wschin2020 Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Nando Febri HariyantoFront Office Manager
JH888
Deluxe Double Room
Checked in Jul 2024
Travel with friends
36 Reviews
4.0/5
Very Good
Posted on Jul 3, 2024
Nice and clean room.staff was friendly too. always stay here.
Response from Property: Dear @JH888Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Nando Febri HariyantoFront Office Manager
Peh
Superior Twin Room
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 12, 2024
A pleasant stay, suitable for family vacations trip. Hotel located at a convenient place.
Response from Property: Dear Mr. PehThank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Nando Febri HariyantoFront Office Manager