Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.5
Amenities6.6
Service7.2
Cleanliness6.9
Filter by:
Sort by:
All reviews(28)
Positive reviews(17)
Reviews with photos/video(1)
Great location(6)
Negative reviews(4)
Umairah Uzma
Superior Double Room
Stay Date May 2025
Couples
1 Reviews
8.5/10
Very Good
Posted on Jun 10, 2025
Cleanliness is 2/10 - there were small cockroaches in the toilet and on the table of the room. toilet seats are also not cleaned. bedsheet has a few dirty black spots
Location wise is good as theres many convenience around it for example Nagoya Hill Shopping Mall on the opposite side & a convenience store just below the hotel
Would 50/50 recommend this hotel if you’re not a fussy traveller
Jais
Superior Double Room
Stay Date Oct 2024
Travel with friends
1 Reviews
5.5/10
Posted on Dec 1, 2024
They may gave your room to others that walk-in and you may end up getting the rooms that not supposed to be used by customer as the toilet was rundown. Received a bath towel that already wear. Breakfast was so so and always need to ask to refill.
Py_1991
Superior Double Room
Stay Date Apr 2025
Travel with friends
42 Reviews
10.0/10
Outstanding
Posted on May 19, 2025
I had a pleasant stay at this hotel. The location is excellent, making it convenient to explore the area. The staff were very friendly and provided great service throughout my stay. The rooms were clean and well-maintained, which made for a comfortable experience. I would definitely recommend this hotel to others and would love to stay here again in the future.
M0han
Superior Double Room
Stay Date Dec 2024
Travel with friends
11 Reviews
7.0/10
Posted on Feb 25, 2025
located at the central of batam, with good restaurants and good spa nearby!! will come back again next time!! nice!!
Syrius
Superior Twin Room
Stay Date Nov 2024
Family
10 Reviews
5.5/10
Posted on Jan 5, 2025
Lift Spoiled and very Noisy Air Con...
Location is opposite the mall.
Cleanliness is so-so
Staffs are quite nice!
Bintang Star
Superior Twin Room
Stay Date Oct 2024
Solo travelers
15 Reviews
10.0/10
Outstanding
Posted on Jan 7, 2025
Love the time flexibility of checking in and checking out. The staff allowed me to checking in at 12pm noon and checking out at 1pm without any fuss. Very good service indeed.
Mrs Vivih Khoo
Superior Double Room
Stay Date Aug 2024
Family
10 Reviews
9.0/10
Great
Posted on Sep 11, 2024
It's a good location. There's a Foodcourt right beside, Nagoya Mall is right opposite. Just that the breakfast is a bit....hmmmm...not that looking forward. Lobby is hot too
Guest User
Superior Twin Room
Stay Date Aug 2024
Couples
4 Reviews
10.0/10
Outstanding
Posted on Sep 16, 2024
Stay at this hotel peace surrounding and easy to go for shopping or anywhere.
Guest User
Superior Twin Room
Stay Date May 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Aug 31, 2024
The service is superb. The facilities is convenient. The food is great.
Guest User
Superior Double Room
Stay Date Dec 2023
Travel with friends
4 Reviews
6.5/10
Posted on Jan 30, 2024
Well, for the price cant ask too much. Hotel need to be revamp and upgrade to be competitive. Run down in everything in the room.
Kamsani Bin Abdul Rahman
Superior Twin Room
Stay Date May 2024
Family
6 Reviews
6.0/10
Posted on Jun 19, 2024
Good staff services
Guest User
Superior Room
Stay Date Nov 2022
Couples
1 Reviews
4.0/10
Posted on Dec 26, 2022
Windowless room with no control of the aircon. Rundown toilet with broken tiles and open shower door that leaked all over the floor. The breakfast sucks. The fried rice was stale the only saving grace is the coffee which is decent.
Ray ray Siu
Superior Room
Stay Date Sep 2022
Solo travelers
46 Reviews
6.5/10
Posted on Oct 24, 2022
Location is good, air con is cool bed sheet is brownish yellow, room has no window, paint of the wall was half new, half peeling off, towel is similar to the bed sheet color, ceiing is dripping of water
Rafidah
Superior Room
Stay Date Sep 2022
Family
1 Reviews
5.0/10
Posted on Oct 24, 2022
I paid for a superior room which is a king bed but the staff mention there are no more rooms left. Im left with no choice but to accept whichever rooms that is available.
2ndly, there is no wifi. The staff claimed they used their neighbours wifi.
3rd, the lift are not in use. So travelling with elderly, i had a hard time to assist them with the stairs.
4th, there is a leakage once i switch off the aircon.
Location wise is good as its near indoThai & SpaSecret. Opposite there is a shopping mall.