Sakae 2-7-13, Naka Ward, Nagoya City, Aichi Prefecture, 460-0008, JapanView Hotel Details
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Hotel Trusty Nagoya Shirakawa Guest Reviews
4.5/5
Great
278 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(278)
Positive reviews(272)
Reviews with photos/video(50)
Awesome rooms(103)
Large rooms(28)
Near shopping area(25)
Easy to get around(24)
Convenient for shopping(22)
Many dining options(14)
Average lighting(8)
Friendly front desk staff(6)
Negative reviews(6)
Danilo M
Deluxe Double Room Non smoking
Checked in Sep 2024
Couples
14 Reviews
4.7/5
Amazing
Posted on Sep 14, 2024
Great location, in the center of all the attractions we visited. Couple of minutes walk to Fushimi station. The room was large 25(m2) and worth the value. Hotel staff were helpful and amenities available in the room. Room felt comfortable with good working AC. The only downfall was the hallway, which has a stench smell to it (guess due to the hot weather and humidity.
Response from Property: Thank you very much for your reservation.Thank you again for taking the time to leave us a review.We are glad to hear that you enjoyed your stay in Nagoya.Thank you very much for choosing our hotel for your stay in Nagoya and for your compliments.However, we apologize for the smell in the hallway, which may have caused you some discomfort.We will make every effort to improve it in the future.We look forward to seeing you again when you come back to Japan.
Guest User
Standard Double Room Smoking
Checked in Aug 2024
Family
1 Reviews
4.7/5
Amazing
Posted on Sep 15, 2024
Main lobby at 2nd floor, there is no elevator, only escalator that going up. A little bit difficult if you have heavy luggage or stroller
But overall very nice room.
Response from Property: Thank you for staying at Hotel Trusty Nagoya Shirakawa and for your contribution to our review.The front desk is located on the second floor of the hotel, and the escalator is the only means of transportation, which may be inconvenient for guests with large luggage.However, the front desk staff can reverse the escalator's movement up and down, so please ask the front desk staff.We look forward to serving you again when you visit Nagoya.
Guest User
Standard Twin Room Non smoking
Checked in Aug 2024
Family
13 Reviews
4.7/5
Amazing
Posted on Aug 15, 2024
The hotel is easy to find and there are restaurants and carparks around. The twin room is fit for 2 persons.
Response from Property: Thank you for staying at our hotel.We are also very happy to receive such a good review.Please use our hotel again when you come to Nagoya.All the staff are looking forward to seeing you.
Joohui
Standard Twin Room Non smoking
Checked in Jun 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jun 21, 2024
It is located on the second floor and there is only 1 escalator going up. If you need the escalator to reverse direction (for going down), just inform the hotel staff and they will do it for you. We had twin beds which comfortably fit my husband and I + our 2 year old toddler. The room was small (expected of Japan cities) but fully equipped with fridge, kettle, small sofa etc etc. Bathroom was also a decent size - no banging of elbows while showering. There's also microwave on other floors and a laundromat (but we didn't check these out) Tere's a family mart at the next block and a 7-11 at the same block. Fushimi station is probably like 5 to 10 mins walk away. We had a very pleasant stay!
Response from Property: Thank you for your stay and for your review. We are glad to hear that you were satisfied with your stay. We look forward to welcoming you back to Nagoya again.
Pi Ka Chu
Standard Double Room Non smoking
Checked in Dec 2023
Family
5 Reviews
4.7/5
Amazing
Posted on Dec 26, 2023
We stayed at this hotel while visiting Ghibli Park in early Dec, both hotel and the park were amazing. Hotel is located a little distance from Nagoya JR station, but only a short stall 5-10 mins taxi trip. Reception has warmly welcomed the guests on arrival, and provided very neat kid amenities pack (per photo) for our little girl. there are plenty of eateries nearby and during the lunch time, a few pop up shops on the street selling Bento’s. it is also very close to Nagoya science museum (which was worth visiting for full day and plenty of kid friendly activities ), but we only had 4 hours on the day we checked out. One downside here is they only have one escalator, and the reception is located on the 1st floor. On our way out, we ask the staff for help with arranging taxi and temporarily changing the direction of only escalator to move our luggages to ground, the staff was very helpful and assisted (waited) until our taxi departed, impressed with the service level of the staff who was on duty on 5th December afternoon. Strongly recommend this hotel for both holiday makers or business travellers.
6/7
Response from Property: Thank you very much for your stay at Hotel Trusty Nagoya Shirakawa.Thank you again for taking time out of your busy schedule to write a review of our hotel.We are very glad to hear that you enjoyed your stay in Nagoya.We would be honored if we could help you to heal even a little from the fatigue of your trip.We are very pleased to hear your words of praise for our staff.We will continue to strive for further improvement of our services, encouraged by your comments.We look forward to welcoming you back again when you visit Nagoya.
Adrian Kyle
Standard Twin Room Non smoking
Checked in Jan 2024
Family
1 Reviews
4.2/5
Very Good
Posted on Feb 5, 2024
Clean, great price, decent walking distance from everything.
Options for breakfast can be improved.
2nd floor lobby not ideal but tolerable.
Response from Property: Thank you very much for staying at our hotel. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel. We are very happy to hear that you were satisfied with your stay. Our hotel in a office area, but you can find a lot of restaurants and shops. However, we apologize for the inconvenience about our lobby. We look forward to serving you again when you visit Nagoya.Hotel Trusty Nagoya Shirakawa
Chloe
Deluxe Double Room Non smoking
Checked in Jan 2024
Couples
6 Reviews
4.7/5
Amazing
Posted on Jan 31, 2024
Hotel is very centrally located and easily accessible. Room size is generous. However, the plug sockets available cannot be used with travel adapters apart from the floor plugs. In tokyo we stayed at a hotel that provided charging cables for phones that worked around this.
Response from Property: Thank you so much for leaving us a review about your most recent stay with us. We hope to welcome you back soon! -Hotel Trusty Nagoya Shirakawa
Chee Lan Phoebe
Standard Double Room Non smoking
Checked in Nov 2023
Couples
12 Reviews
4.0/5
Very Good
Posted on Nov 19, 2023
There is NO lift reaching the lobby, we have to carry all luggages up which is very inconvenient !!!
Response from Property: Thank you very much for staying at Hotel Trusty Nagoya Shirakawa.We would also like to thank you again for taking time out of your busy schedule to write this review.However, we are very sorry for the inconvenience caused by the escalator.We will make further efforts to satisfy our guests.We look forward to welcoming you again when you have a chance to stay in Nagoya.
Guest User
Standard Twin Room Non smoking
Checked in Nov 2023
Family
1 Reviews
4.5/5
Great
Posted on Nov 5, 2023
The interior of the room is dark but comfortable. The counter staff are very friendly and the service is very good. It feels good to see people with children taking the initiative to give them special supplies.
Response from Property: Thank you very much for staying at Hotel Trusty Nagoya Shirakawa. Thank you again for taking the time out of your busy schedule to post your review.
Our hotel also provides amenities such as slippers and toothbrushes for children. All of our staff are very happy to receive such a good evaluation.
We look forward to serving you again.
Ivan Chun Pong
Standard Twin Room Non smoking
Checked in Apr 2023
Family
3 Reviews
4.5/5
Great
Posted on May 3, 2023
We booked this hotel the day before check-in during golden week. The 2-single-bed room is of an adequate size (rooms can be quite small in Japan), our family of 4 (kids age 4 and 6) sleeps quite comfortably without an extra bed.
A fridge is available which is useful for buying food/drinks from the supermarket. Tea bags are provided but not coffee, however when I queried the reception they gave me 2 drip coffee packs 👍
Overall we are quite happy with our stay.
Response from Property: Thank you for staying at Hotel Trusty Nagoya Shirakawa this time. Thank you again for posting a review while you are busy.I am very happy that you were satisfied with the room.We look forward to seeing you again.
Guest User
Deluxe Double Room Non smoking
Checked in Aug 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Aug 26, 2024
relatively big room, and clean
Response from Property: Thank you very much for staying at our hotel.Also, we are very happy to receive a very good review.If you come to Nagoya again, please stay at our hotel.
Guest User
Standard Double Room Non smoking
Checked in Oct 2023
Family
2 Reviews
4.5/5
Great
Posted on Oct 30, 2023
Good location and very quiet, the room is big with welcome gift for kid.
Response from Property: Thank you very much for using Hotel Trusty Nagoya Shirakawa.We would also like to thank you for taking your valuable time to provide us with your feedback.We will continue to provide detailed services based on the opinions and impressions we receive from our customers, and strive to ensure that our customers can stay with peace of mind.We wish you all the best during this time, and we look forward to your next visit.
Guest User
Standard Double Room Non smoking
Checked in Mar 2024
Family
4 Reviews
4.2/5
Very Good
Posted on Apr 8, 2024
Great service and impressive amenity !!!
Response from Property: Thank you very much for staying with us.We would also like to thank you again for taking time out of your busy schedule to leave us a review.We are very honored to receive your compliments.It is our pleasure to make our guests happy and comfortable.We look forward to seeing you again soon.
Guest User
Standard Twin Room Non smoking
Checked in Jul 2024
Travel with friends
1 Reviews
4.5/5
Great
Posted on Jul 8, 2024
Very good service and clean
Response from Property: Thank you for your stay and for your review. We are glad to hear that you were satisfied with your stay. We look forward to welcoming you back to Nagoya again.
Guest User
Standard Double Room Non smoking
Checked in Dec 2023
Family
11 Reviews
5.0/5
Outstanding
Posted on Jan 1, 2024
Nice location. All amenities are new. Great experience
Response from Property: Thank you very much for your stay at Hotel Trusty Nagoya Shirakawa. Thank you again for taking time out of your busy schedule to write a review of our hotel. We are very glad to hear that you enjoyed your stay in Nagoya. We would be honored if we could help you to heal even a little from the fatigue of your trip. We are very pleased to hear your words of praise for our staff. We will continue to strive for further improvement of our services, encouraged by your comments. We look forward to welcoming you back again when you visit Nagoya.