The Pavilion

I visited this hotel with my family on 8 th feb 2024 located in the heart of nainital besides the high court location is amazing, ambience is excellent, i m amazed how they treat me and my family excellent job by each and every member of hotel specially the way treated by mr balam kumar thanks a lot i will recommend this to every one please visit

Very good hotel. Hotel gives you how owner loves the birds. Staff is very humble and supportive. Location is little far from mall road. I asked them to keep some vehicle to pick and drop to mall road. I enjoyed 3 nights with family. Kids love the games room.

My daughter has booked standard room in this hotel at the cost of Rs. 3862 INR per night. Hotel has taken 18% GST on food instead of 5%. The rule is 18% GST is applicable only if the room rent is more than 7500 INR. When I enquire about this ambiguity, receptionist has no idea about this.

This place is overpriced for the amenities, or should I say lack of amenities. The rooms we got where of different sizes, tucked away at the end of a corridor on the ground floor with no views at all or a balcony. They rooms were clean but one was small and other big though we paid the same rate for two standard rooms. The amenities are basic, a wardrobe and basic toiletries. One room had a coffee maker the other was missing the kettle. The bathrooms are clean but don’t have hot water all the time. So if it’s middle of the day, you will need to wait for the hot water to start as the water is freezing cold here. The Wi-Fi shows up but does not work. The hotel seems to have good rooms but it’s also a game of luck. I saw at least two other guests who asked for a change of room. Remember, you are paying around Rs 4000 for a room here a night. That’s almost what you pay for a star hotel in a metro city. The one good aspect here is the good food and friendly staff. However, I could not help but notice how the waiters hung around the main galley of the hotel, the only place with good mobile connectivity. This is not what I expected, certainly not for the money. Also, it’s a distance from the centre of the town and the restaurants so you will need climb uphill to get back which is not easy. Disappointed.

It was a nice stay but initially they did not give us a nice room, later they shifted us to a better room after a complaint. They charged us for one more person,where as when I booked through you,I mentioned for three adults.

We stayed in this hotel for 2 nights as the last part of our Uttarakhand trip and it was really like a crown jewel- ambience, location and hospitality. We checked in early to drop our luggage and the staff was very responsive. We were pleasantly surprised to see the spacious and tastefully done up rooms. It was extremely clean and well maintained. The staff in the restaurant serves us tasty food. The location is right in front of high court but there is no lake view. The lake and Mall Road is a kilometer walk but transport is available if u step out. We totally enjoyed our stay and will surely visit again.

One of the best hotels in its category. Very nice location, peaceful surrounding, away from chaos of the main town, but yet eaasily accessible. It is a heritage hotel with nice rooms with good amenities, open area, play area, parking. Food is good and staff is co-operative

I was coming back to The Pavillion after almost 10 years and was surprised at the makeover of the hotel. We stayed in the Heritage family suite which has 2 huge bedrooms with king size beds and 2 huge bathrooms, which is a rarity in Nainital. The resort is shining and looks new with all the renovation. Mall road is a 10 minute walk while going downhill, but coming up is longer, although it doesn't feel very tiring. The gaming room was a bit of letdown as everything needed maintenance, the TT table has broken pads, The carrom board is rough with only coins missing, Chess has missing pieces. We did not have food so cannot comment on the quality. Better to take without meals as anyway one tends to go out for eating at the mall. The major plus point is ample parking. If you are going to drive in your own car, then be aware that during peak season of May-Jun, as per new rules, you can take your car inside Nainital only if you show confirmed booking of a Hotel which has its own parking. If you are driving up via Kaladhungi, there is a checkpost 1 km before nainital where they will check your booking and if you have booked a hotel without parking, then you will have to leave your car at a parking near the check post and take a cab to your hotel. This is true for all other entries to Nainital, so come prepared accordingly.

We booked this place via MakeMyTrip, which also meant we did the full payment before the stay period. We were given room 205, (claimed to be upgraded by the hotel). Pics attached will surprise the reader, of the standard of an upgraded room!! How much worse would then a standard room be, I wonder. Points that made the stay totally disappointing - It being a very cold Hill station, one would expect 24 hrs hot water. BUT, hot water available only in the morning and evening between 6 & 9 - No wifi....they give u username and password. But it doesn't connect ever. An eyewash and bluff - The room had steps inside the room, (in front of bathroom and next to bed), due to which I fell twice in the room!! - Room heaters available only on de***d - When we requested to change rooms, they showed another room in same wing that had horrible stench of some chemical used as insecticides. They claimed it was phenyl. Are hotel rooms supposed to stink of phenyl to?!?! - We requested for another room that was empty. They came back saying the room was occupied. Nobody came that entire day as they claimed. They prefer keeping a room shut than having a customer satisfied. The room we paid for, wasn't cheap. 5280/- for the room they gave was a rip off..... - The floor was dirty, the sofa was stained, walls were leaky, the list can go on. The photos will justify my words. The only saving grace was the breakfast that was served in the morning. LESSON LEARNT is that the hotel keeps aside the bad rooms for MakeMytrip clients as the hotel has already received the payment and they have nothing to lose. Customer happiness and satusfaction is last in their list. They give the nicer/neater rooms to walk-ins as the clients take the room only after checking the rooms themselves. Pics attached to show the state of the so called "upgraded room" we stayed in......avoid advance payment.....they dont give you good rooms