at first glance the property gas character and is charming. Within minutes you realise the service is disastrous and the property is poorly managed. Check in took 45 minutes and no one else was checking in at the same time. Ordered food from the menu and it took 1.15 minutes to arrive, after numerous complaints. Food was cold and disappointing, as well as undercooked fish. Changed room as it was so noisy: staff outside at 6am talking loudly, floors are thin and you hear everything above. Mattress was extremely hard, awful. I left a laptop charger in my room and no-one contacted me or followed up...unacceptable. The staff in this hotel as so poorly trained and disinterested. Especially reception staff.