Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.6
Service9.2
Cleanliness9.0
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All reviews(71)
Positive reviews(67)
Reviews with photos/video(20)
Great service(17)
Awesome rooms(11)
Clean and tidy(10)
Awesome stay(8)
Delicious breakfast(7)
Great value for money(5)
Located downtown(4)
Negative reviews(4)
Deebyh
Balcony Suite
Stay Date Jan 2026
Couple
6 Reviews
8.5/10
Very good
Posted on Feb 21, 2026
Good location , nice hotel with a vintage vibe
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Hootan salemi
Panorama Suite
Stay Date Dec 2025
Solo traveler
2 Reviews
10/10
Outstanding
Posted on Jan 15, 2026
It’s old but still is nice and very nice team
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Nixa
Balcony Suite
Stay Date Aug 2025
Couple
18 Reviews
9.5/10
Amazing
Posted on Nov 11, 2025
We stayed here twice. Safe, secure, terrific staff, close to Naivas supermarket, food hall upstairs and City Market. There are two eateries in the hotel as well. The breakfast buffet is superb! Every day has variety. The restaurant/bar is a bit hit or miss with the food quality, and their discount program is a bit confused. They claimed we couldn’t participate because we didn’t book our room directly with the hotel but the website says you don’t even have to be a hotel patron to gain restaurant discounts. Either way, rooms were large, comfortable and balcony was lovely. The bathrooms are very tired but other amenities, like the pool and gym, were lovely. Overall, a great stay and highly recommended.
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
SamiTurk
Studio Suite
Stay Date Sep 2025
Business traveler
3 Reviews
7.0/10
Posted on Dec 18, 2025
The staff are 😘😘😘💐
6/13
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Jane.T
Balcony Suite
Stay Date Jun 2025
Traveling with friends
9 Reviews
9.5/10
Amazing
Posted on Aug 23, 2025
Location is good, only we expect more on cleanliness, maybe because this hotel is old already. Still have space for improvement 😛
Response from Property: Dear Jane,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Guest User
Studio Suite
Stay Date Dec 2025
Solo traveler
1 Reviews
10/10
Outstanding
Posted on Jan 9, 2026
If you want to enjoy better services at a lower price, you are welcome to come here. There is a free fitness room and sauna. The price is more reasonable compared to other four-star hotels, and the breakfast is very delicious. I strongly recommend choosing this place.
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Gladys Muoka
Studio Suite
Stay Date Jan 2026
Solo traveler
8 Reviews
9.5/10
Amazing
Posted on Feb 8, 2026
Its a old facility but it has maintained most of the things. It worth the amount paid.
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Guest User
Studio Suite
Stay Date Nov 2025
Solo traveler
16 Reviews
10/10
Outstanding
Posted on Dec 30, 2025
Pretty good! While the facilities are a bit outdated, the price reflects that, and the front desk staff spoke excellent English.
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Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Guest User
Balcony Suite
Stay Date Oct 2025
Couple
1 Reviews
9.0/10
Great
Posted on Nov 10, 2025
The hotel needs refurbishment. Otherwise it was clean, the service was excellent, the waiters were thoughtful, Violet at the reception desk was also very kind and helpful
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Guest User
Studio Suite
Stay Date Jul 2025
Solo traveler
5 Reviews
8.0/10
Very good
Posted on Aug 31, 2025
Wonderful
Response from Property: Dear Yixuan,Thank you very much for the review . We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Gladys Muoka
Studio Suite
Stay Date Jan 2026
Solo traveler
8 Reviews
5.0/10
Posted on Feb 9, 2026
The experience was bad. Service delivery is very poor
Response from Property: Dear Valued Guest,We are very sorry for any inconvenience that affected your stay with us and looking forward to welcoming you again soon, promising to do our best to meet your expectations.Best regards,Mostafa Abdellatief
Los25
Balcony Suite
Stay Date Jun 2025
Solo traveler
8 Reviews
9.5/10
Amazing
Posted on Jul 30, 2025
Updated building in need of a remodel, tried to charge $23.00 for breakfast alone. Bathroom in room was not good, small tv in the living area without Netflix or YouTube. They need a remodel
Response from Property: Dear Los,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager
Guest User
Studio Suite
Stay Date May 2025
Business traveler
3 Reviews
8.0/10
Very good
Posted on Jul 5, 2025
WiFi signal weak. Hard to work. Super friendly staff!
Response from Property: Dear Valued Guest,Thank you for reviewing your stay with us, we will take the needed corrective measure to avoid the wi fi issue in the future.Thank you and best regards,Mostafa AbdellatiefHotel Manager
Anonymous User
Balcony Suite
Stay Date Jan 2025
Business traveler
45 Reviews
8.0/10
Very good
Posted on Feb 21, 2025
This place is near where I am visiting. Service is good and is clean.
Response from Property: Dear Guest,Greetings from Nairobi Safari Club by Swiss-Belhotel.We are glad that you enjoyed your stay with us and the good service and cleanliness. We are looking forward to hosting you again in the future for another memorable experience.Kind regardsApollo OpondoFront Office
Guest User
Balcony Suite
Stay Date Jul 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Sep 14, 2025
Nice hotel and nice staffs
Response from Property: Dear Valued Guest,Thank you very much for the excellent review and score. We look forward to welcoming you again with us soon.Thank youMostafa AbdellatiefHotel Manager