Reviews of Executive Residency by Best Western Nairobi

Overall it's pretty good and the price is right

The food was exceptional, the service was stellar, and the accommodations exceeded expectations. The neighbourhood is safe, walkable, and conveniently located. The suite was spacious, spotless, and very well-equipped. I can't say enough good things about my stay.

They have a wonderful room with good amenities, good finishing and the meals are of very good quality and variety. The staff are very friendly and helpful. The area is very serene and quiet and located in an area that you can access malls and other amenities.

My stay at Executive Residency by Best Western, Nairobi, was exceptional. From the moment I was greeted by the ever smiling and welcoming receptionist to the impeccable service provided by the diligent housekeeping staff, every detail was perfect. The tantalizing meals at the Grove Restaurant were a highlight, and the hotel's serene atmosphere truly made it feel like a home away from home.

Our family stayed recently in a 2 bedroom apartment for 2 weeks. Overall a great stay, room was spacious and well maintained with two separate bedrooms both with en-suite shower rooms, a living room/dining room and kitchen as well as separate utility room and guest toilet. Utility room had a washer dryer and ironing/ironing board which was very handy for our stay. Kitchen was fully equipped including oven, hob and fridge freezer. House keeping was great, always cleaning the room well and also delivering several large bottles of still water everyday. Location on Riverside Drive was quiet and away from some of the Nairobi hustle and bustle. Two separate gate entrances one at the front of the hotel which seemed to be for dropping and picking up, though also several cars where parked there especially at the beginning of our stay, the second gate leads to the basement where there was plenty of parking. Staff generally very friendly, though some of the gate security staff especially those at night (possibly employed by another security company) we found a bit abrupt and could perhaps do with some customer service training (it must be noted, some were great though). We ate several times at the roof top restaurant and room service (tray charge a very reasonable 500 KES). Food was always great quality and reasonably priced. Free WiFi, easy to connect and sufficient for sending emails/web browsing. We felt the hotel offered value for money and we would happily return when next in Nairobi.

Very pleasant stay at the Executive Residency by Best Western at Riverside Drive, Nairobi. Spacious rooms, professional staff, great service, and conveniently located near supermarkets and restaurants. The great hospitality offered by the staff really made our stay here, so once again thank you to Eve, Faith, George, Sam and all the others! :)

We spent about two weeks in August, 2024 at this neat, beautiful and affordable apartment hotel in an upscale area of Nairobi while on our family summer vacation. Our whole experience there was simply amazing: nice, courteous & professional staff, clean spaces, excellent meals, etc. The front desk lady, Eve who incidentally handled our check-in & check-out processes was very friendly, polite and handled the everything excellently. In the restaurant, the lady, Abi was super nice & friendly, ensuring we were always satisfied and my kids, wife & I all appreciated her services. On the whole, we had an amazing & memorable time at Executive Residency, Nairobi and look forward to going back there.

Clean room, comfortable bed, good internet speed, professional staff,nice pillows, nice calm and peaceful location, good security control at the gate and main hotel entry, a wide variety of food, fast service, my all time choice when in Nairobi. Good reward system as well.

The Executive Residency Nairobi is a wonderful home from home. We stayed in a 2 bedroom apartment, each bedroom had an en-suite, there was a good sized lounge, kitchen and utility area. There was even a balcony with an egg chair for sitting in. Breakfast was provided at the roof top restaurant with a great selection of options for every palate. Staff were all extremely freindly and helpful throughout our stay. If you're looking for a comfortable place to stay in Nairobi, look no further than the Executive Residency by Best Western Nairobi.

We stayed there before and after our safari trips. It's located in a nice area of Nairobi but not too far from the city centre. The rooms are very nice and comfortable with all necessary facilities. The rooftop restaurant area is great for an al fresco breakfast in the sunshine and there is a varied menu for lunch and dinner. We have to thank all the staff for their help courtesy and professional manner, especially Colin and Ruth. Its a must stay for us on our next visit.

The entire staff is very helpful and friendly. They really made sure that our stay was enjoyable. We weren’t aware that the room was not air conditioned, which could be a problem as it gets suffocating (or noisy if I left windows open). Staff did provide an extra fan.

Clean, plenty of room for work and rest.. Good breakfast (except same frying pan used for pork as everything else which as a Muslim it was not acceptable so I made them wash it before I ordered my omelette)

Excellent staff, Clean and good location Only 2 negatives for me potential use of same equipment for pork substances as for vegetarians or Muslims like myself Shower is slippery (could with non smooth tiles)

I absolutely love this place. In Africa ill can be hard to find a clean, safe, trusted place to stay that is also affordable. BW executive Residency is amazing. Large rooms, beautiful fully equipped kitchens, washing machine and dryer, VERY comfy beds and my favorite is the relaxing porch swing. I would live there if I could! The staff is always super kind and helpful. From the gate to the housekeeping we were always greeted with a smile.