Reviews of Executive Residency by Best Western Nairobi

The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a "Jazz Night" but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.

Overall it's pretty good and the price is right

Amazing place. We had a smooth chech in with my family and our room was Abby at the front desk made the difference, we knew we are in the right place. Yes Ian and Caroline sealed all they are epitome of authentic hospitality. We shall be back!! You guys made our holiday an amazing

The customer service was awesome.Bilha and Mitchele accorded a very nice and quick check in.Being a platinum member,I was able to secure an upgrade.

This property is in a great location to get around Nairobi The staff overall are great and the staff in the restaurant during breakfast stood out as being very helpful to our family and very attentive

The buffet breakfast offerings changed slightly each day, so guests can enjoy variety throughout their stay. The tables are set up on the terrace or sunroom, and it's a lovely spot to start the day. The hotel's location was very peaceful and quiet—it doesn't have the traffic and nightlife noise you get from surrounding areas. Lifts, entry ramp, wide halls and low thresholds (restaurant-to-terrace) made accessing most areas of the hotel in a wheelchair easy. (pool is accessed by stairs) Staff were friendly and welcoming. Overall, a very comfortable place to stay.

The front office staff were friendly and helpful particularly, Eve, who was instrumental in synchronising my reservations as I had two different reservations but needed to stay for consecutive nights.

The food was exceptional, the service was stellar, and the accommodations exceeded expectations. The neighbourhood is safe, walkable, and conveniently located. The suite was spacious, spotless, and very well-equipped. I can't say enough good things about my stay.

They have a wonderful room with good amenities, good finishing and the meals are of very good quality and variety. The staff are very friendly and helpful. The area is very serene and quiet and located in an area that you can access malls and other amenities.

My stay at Executive Residency by Best Western, Nairobi, was exceptional. From the moment I was greeted by the ever smiling and welcoming receptionist to the impeccable service provided by the diligent housekeeping staff, every detail was perfect. The tantalizing meals at the Grove Restaurant were a highlight, and the hotel's serene atmosphere truly made it feel like a home away from home.

Our family stayed recently in a 2 bedroom apartment for 2 weeks. Overall a great stay, room was spacious and well maintained with two separate bedrooms both with en-suite shower rooms, a living room/dining room and kitchen as well as separate utility room and guest toilet. Utility room had a washer dryer and ironing/ironing board which was very handy for our stay. Kitchen was fully equipped including oven, hob and fridge freezer. House keeping was great, always cleaning the room well and also delivering several large bottles of still water everyday. Location on Riverside Drive was quiet and away from some of the Nairobi hustle and bustle. Two separate gate entrances one at the front of the hotel which seemed to be for dropping and picking up, though also several cars where parked there especially at the beginning of our stay, the second gate leads to the basement where there was plenty of parking. Staff generally very friendly, though some of the gate security staff especially those at night (possibly employed by another security company) we found a bit abrupt and could perhaps do with some customer service training (it must be noted, some were great though). We ate several times at the roof top restaurant and room service (tray charge a very reasonable 500 KES). Food was always great quality and reasonably priced. Free WiFi, easy to connect and sufficient for sending emails/web browsing. We felt the hotel offered value for money and we would happily return when next in Nairobi.

Very pleasant stay at the Executive Residency by Best Western at Riverside Drive, Nairobi. Spacious rooms, professional staff, great service, and conveniently located near supermarkets and restaurants. The great hospitality offered by the staff really made our stay here, so once again thank you to Eve, Faith, George, Sam and all the others! :)

We spent about two weeks in August, 2024 at this neat, beautiful and affordable apartment hotel in an upscale area of Nairobi while on our family summer vacation. Our whole experience there was simply amazing: nice, courteous & professional staff, clean spaces, excellent meals, etc. The front desk lady, Eve who incidentally handled our check-in & check-out processes was very friendly, polite and handled the everything excellently. In the restaurant, the lady, Abi was super nice & friendly, ensuring we were always satisfied and my kids, wife & I all appreciated her services. On the whole, we had an amazing & memorable time at Executive Residency, Nairobi and look forward to going back there.

Clean room, comfortable bed, good internet speed, professional staff,nice pillows, nice calm and peaceful location, good security control at the gate and main hotel entry, a wide variety of food, fast service, my all time choice when in Nairobi. Good reward system as well.