Reviews of Wanjia International Hotel

Response from Property: Dear guests: Hello! Thank you for the 5 points! Beautiful time, Wanjia and you meet unexpectedly, thank you for this fate, we will cherish, look forward to seeing you next time! 尊敬的宾客：您好！感谢您送的 5 分好评！美丽的时光，万佳和您不期而遇，感谢您的这份缘分，我们会珍惜，期待下次见到您！

Response from Property: Dear guests, thank you for choosing Wanjia International Hotel! Thank you for your valuable feedback. It is our great honor to make you satisfied with your stay! The hotel aims to provide a quiet and comfortable environment and high-quality services for every guest who comes to vacation. Your encouragement will continue to spur us to make progress. At the same time, we will continue to improve in all aspects. I hope to meet you again. Hereby extend our most sincere greetings!

Response from Property: Dear guests, hello! Thank you for choosing our hotel for your stay. We are very pleased to receive your recognition. At the same time, we have noticed that there are areas where we have not been able to improve. We will strengthen our efforts in this area and hope that your next stay can bring you a perfect experience.

Response from Property: Dear guest: Hello, thank you for staying with us and sharing your experience with us. The hotel has launched a special discount sale, which I believe will bring you a satisfactory experience. Looking forward to your next stay!

Response from Property: Dear guests, thank you for choosing to stay at Wanjia International Hotel! Wanjia International Hotel has always been adhering to the service spirit of "service first, guests first", and is willing to do its best to meet the various needs of every guest during their stay. Before guests check in, we will conduct room inspections, clean the rooms and change the sheets, do ozone disinfection and air purification, and each step has a standardized operating procedure. Please rest assured to check in. We deeply apologize for the unpleasant experience caused by the staff's misleading answers to questions! If you are sensitive to smoke, you can inform us in advance when checking in to arrange a non-smoking room for you. We apologize again for the trouble caused to you! We sincerely look forward to your stay at Wanjia International Hotel again, and wish you a smooth work!

Response from Property: 尊敬的賓客：您好！感謝您送的 5 分好評！美麗的時光，萬佳與您不期而遇，感謝這份 緣分，我們會倍加珍惜，期盼與您的下次相見！祝：安好！

Response from Property: 尊敬的賓客，感謝您選擇萬佳國際酒店及對萬佳服務的肯定！我們會秉持““服務第一，賓客至上”的服務精神繼續努力。萬佳酒店早餐是主食和搭配小吃小菜、水果蛋糕果汁飲品，都具有多種多樣化，我們也會將您的分享反應給高層，開發更多適合不同賓客口味的餐點。下次如果有緣，希望還能再與您相遇，在此致以我們最誠摯的問候！

Response from Property: Dear guests: Hello! Thank you very much for taking the time to leave us your feedback. We feel guilty about the issues you mentioned and would like to express our deepest apologies. First of all, we are deeply sorry for the second-hand smoke in the hotel. A hotel should be a place for you to relax comfortably, but due to the uncivilized behavior of some guests and our imperfect ventilation measures, you are suffering from this trouble. We have increased ventilation in public areas, added multiple air purification devices, and stepped up publicity and inspections on smoking bans to prevent such incidents from happening again and provide you with a fresh air environment. Regarding the fact that the old decoration style of the hotel gives you the impression of poor hygiene, it is indeed our inconsideration. We have arranged a professional cleaning team to carry out deep cleaning of every corner, especially areas prone to dust accumulation. We have also formulated a comprehensive renovation plan to gradually update facilities and optimize the overall environment so that you can feel refreshed next time you stay. The fact that the windows do not have insect screens was our oversight. We are fully aware that this will greatly reduce your sleeping experience. At present, the engineering staff are urgently installing insect-proof nets to ensure that you can open the windows for ventilation without any worries and sleep peacefully. In response to the serious mistake of finding cigarette ash on the bed, we severely criticized and rectified the housekeeping department, comprehensively strengthened the supervision of the room cleaning process, and strictly implemented the one-for-one disinfection system to ensure that such hygiene problems will never occur again. We are glad that you approve of our breakfast. We will continue to maintain and enrich our food to provide you with delicious and nutritious breakfast options. Regarding disposable slippers, we will also fully equip the rooms in the future. If you have additional needs, the housekeeping staff will deliver them to you as soon as possible. Thank you again for your frankness, which will give us direction for improvement.

Response from Property: Dear guests: Hello! Thank you very much for choosing our Wanjia International Hotel! Wanjia International is a comprehensive hotel chain integrating guest rooms, KTV, catering, leisure and entertainment. Before guests check in, we will conduct room inspections, clean the rooms, change the bed sheets, and open the windows for ventilation. Each step has a standardized service process, so please feel free to check in. We apologize for the inconvenience caused to you by wasting your precious time waiting for the elevator due to the large passenger flow. During your stay at the hotel, you can call the waiter at any time if you have any problems with the room. We will try our best to help you solve the problem as soon as possible. We will also strengthen the improvement of the hotel's hardware and software facilities and service quality. The hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit! Looking forward to visiting again!

Response from Property: First of all, we are deeply sorry for the inconvenience and unpleasant experience you have encountered in our hotel, and we attach great importance to it. We will immediately investigate this incident and review and train the front desk operating procedures to ensure that every employee clearly understands and strictly implements the relevant national regulations in order to better assist guests in similar situations. Secondly, regarding the condition of the guest room facilities, we sincerely apologize for the delamination and cracking of the room wall you pointed out. Such hardware conditions are indeed unable to meet the high-quality stay experience standards we promised. We have fed back this situation to the engineering department and immediately arranged for investigation and repair to avoid such problems in the future. Finally, regarding complaints about service attitude, we are well aware that high-quality service is the foundation of the hotel, and any neglect or improper behavior is intolerable. We will strengthen the service attitude training of all employees, especially to improve the adaptability and humanized service awareness when dealing with special situations. If you have any questions or need further communication, please feel free to contact us.

Response from Property: We sincerely apologize for the problems you encountered during your stay at the hotel. Issues with hairdryers and slippers will be addressed immediately and any attitude issues you encountered at the front desk will be taken seriously. We will retrain our service staff to ensure better service. Thank you for your feedback, we will work hard to improve and look forward to your visit again.

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience. We are deeply sorry for your inconvenience. Regarding the refrigerator issue you mentioned, we did notice that some rooms are not equipped with refrigerators, which is indeed inconvenient for guests who want to keep their drinks cold. We will use your feedback as an important reference for future room upgrades and explore solutions such as adding portable refrigerators to better meet guest needs. In the meantime, if you need iced drinks, the front desk will be happy to provide you with ice cubes, hoping to bring you a touch of coolness. As for the long waiting time for the elevator, we are deeply sorry. The use of elevators during peak hours may indeed be more intense. We are evaluating the elevator dispatching system and strive to optimize the carrying efficiency during peak hours. At the same time, we will strengthen elevator maintenance and reduce waiting time. We sincerely apologize for the inconvenience of high-level guests and recommend that you plan your travel during non-peak hours to save time. It is gratifying that you are satisfied with our location. The nearby restaurants and convenience stores within walking distance bring convenience to your daily life, which is also a major advantage of our location selection. We are committed to providing cost-effective services to every guest, and your recognition is our driving force. Thank you again for your kind feedback, which is a valuable opportunity for us to improve. We look forward to your visit again, so that we can have the opportunity to provide you with more perfect services and create a more comfortable and pleasant accommodation experience. If you have any other suggestions or need further help, please feel free to contact us. I wish you a happy life!

Response from Property: Reply: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you! Thank you for your support and care for us!

Response from Property: We understand and deeply regret the inconvenience and trouble caused by the increase in room rates during the Spring Festival. Indeed, during special holidays, due to market demand and operating costs, our pricing has been adjusted, but your feedback has made us realize that we have not done enough in publicizing and explaining our pricing strategy. We will make further improvements in the hope of being more transparent and reasonable in future operations. Regarding the outdated room facilities and hygiene issues, especially the serious situation of finding cockroaches, we are extremely sad about this, and assure you that this is by no means our basic requirement for the quality of the guest rooms. We will immediately carry out deep cleaning and disinfection of the entire building, and strengthen the maintenance and sanitation inspection of the guest rooms to ensure that every guest can enjoy a clean and tidy living environment. In addition, we are also very guilty that the poor sound insulation has affected your rest. In response to this problem, we will immediately check the sound insulation facilities of all rooms and make necessary improvement measures. At the same time, we will strengthen the reminder and management of the behavioral norms of guests to minimize noise interference and create a quiet and comfortable accommodation atmosphere. If you have any other suggestions or needs, please feel free to contact us. We are always committed to continuous improvement and perfection, and look forward to bringing you a completely different experience when you visit again.