Jennifer0307
August 20, 2023
The location is the biggest advantage of this hotel. For a family trip, we originally booked two rooms. The children wanted to live in a family room that would be more lively, but there were no suitable family rooms nearby. Considering that they would leave early and come back late, I made do with it. The facilities are old. As a five-star hotel that was only renovated in 2019, the maintenance is really poor. The smell of the carpet in the corridor and the room made me dizzy and uncomfortable. The room was not ventilated and felt stuffy, and the air conditioner was not working. Hygiene is also so-so. The service is also cold, indifferent and mechanized. From check-in at the front desk to room service, it is not even close to five-star. There were no clothes hangers in the room. I called room service and the cleaning lady emphasized that there are clothes hangers in every room. I also emphasized again and again that there were no clothes hangers. She got a little angry, so she asked her to look for it, and brought over some dusty clothes hangers for me to wash. I also asked her to come in and see where the hangers were, and then vaguely said what it might be like...
Starting from Guangdong on a cross-province self-driving trip, it was the third province to Nanchang. This was the first hotel I was so dissatisfied with. I don’t understand that this is a local old five-star restaurant. It’s a pity. I hope the management and service can be improved.
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