Vienna Hotel (Nanjing Software Avenue Branch)

First of all, the check-in experience was particularly bad. On the first night, the room still had toilet paper used by the previous guest. I forgot about it and extended my stay the next day. The service attitude at the front desk was amazing. Because the room type I booked was different, I wanted to extend my stay and change rooms. The front desk asked me what room to change, and then I didn’t have any sense of good service. It seems that they didn't have this service concept for a few days after arriving, and then they changed my room. When I was relaxing and listening to music in the room, suddenly, the door opened, and a strange man stared at me. I was very upset. Speechless. I called the front desk, but the first person didn't answer. The second person shirks responsibility by saying he doesn't know the situation. Until now as of today. Haven't said give me an answer yet. It was a really bad experience, not recommended. Poor service. Poor hygiene. The front desk operation process is not up to standard, resulting in duplication of rooms.

Mr. Song reserved the room he needed in advance and solved the problems that could be solved, so he wrote this good review. The hotel has complete facilities, rich breakfast, and is clean. It is the best choice for business trips and banquets. I will stay here again next time~

A very good accommodation experience. I was a little worried after reading the reviews, but I was really surprised when I entered. The environment is very good and the service attitude is very enthusiastic! ! ! I made an appointment with my sisters to come and stay at the next concert! I didn’t take any photos, I only took a 5s video, so I’ll show you the screenshot environment~

房間里居然有一根很粗的柱子，然後房間裏的電視永遠連不上無線網絡，無法投屏，除了酒店宣傳廣告任何節目都看不了，最離譜的是酒店衣櫃沒有任何一根衣架！還有早餐真的很難吃！！！酒店根本不匹配這個價位和規格。

前台服務周到 笑容滿滿 早餐豐富 口味也不錯 房間衞生乾淨 房間空間也大 隔音效果好 安靜好入眠 特別喜歡他家的床墊 太舒服了

衞生問題已和酒店多次反饋希望改進，仍然沒有一點改變。再次在這裏提出，幾年沒換的稀巴爛的浴巾，洗完澡都不敢用。滿地的污漬毛髮，難聞的氣味，依然希望能改進