The hotel's硬件 (hardware/facilities) are quite decent, and the decor style is rather similar to W hotels. The luxury suite offers a beautiful view, with a panoramic vista of the Financial City, Olympic Sports Center, and the river. While the bedroom in the suite is quite spacious, the living room feels rather cramped as a result. The connecting door handle to the adjacent room gives the living room a somewhat peculiar atmosphere. The toilet in the bathroom is located in the living room area, a design choice that one might either appreciate or not.
During my stay, I visited the hotel's executive lounge in the afternoon, as well as the buffet dinner and breakfast at the Sky Restaurant. The executive lounge only offered beverages in the afternoon. The semi-buffet dinner for two at the Sky Restaurant, valued at over 800, was of an upper-mid range quality. However, the steak, which was the main course, was just average, and the duck breast was so ***** it was hard to swallow. They did offer us an extra portion of foie gras later, which was acceptable. The desserts, though, were commendable; the apple pie and mango pomelo sago were delicious. Breakfast offered a decent variety, but aside from the strawberry jam danish, nothing else left a lasting impression.
However, the hotel's service quality was, frankly, hard to describe. Upon check-in, they initially stated that breakfast was not included without even confirming with us. Only after our repeated insistence did they agree to add breakfast. When asked about executive lounge benefits, the front desk staff seemed completely unaware. I had to call from my room and then personally go to the lounge to finally get some answers. It would be much better if they simply provided a leaflet listing all the included benefits, like the hotel next door. While the complimentary welcome fruit is a nice gesture, the staff rudely entered my room directly after ringing the doorbell and not getting an immediate answer because I was napping. This was a clear breach of etiquette. When checking out, I asked if I could keep a room card as a souvenir. The front desk seemed to have never heard of such a request and reluctantly gave me one in the end. Perhaps it's not worth commemorating such a hotel after all.
All in all, my stay was generally pleasant, but perhaps also because my expectations for this hotel weren't very high to begin with. With the rise of the Financial City next door and several luxury hotels about to open, this hotel seems destined to fall behind into the second or third tier.
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