Reviews of Crystal Orange Hotel (Nanjing Xuanwu Lake)
Crystal Orange Hotel (Nanjing Xuanwu Lake)
No.18 Hunan Road, Gulou District, Nanjing, Jiangsu, ChinaSee Hotel Details
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1 night
Guest Reviews
9.8/10
Perfect
2718 Reviews
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Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.8
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All reviews(2718)
Positive reviews(2695)
Reviews with photos/video(130)
Friendly front desk staff(189)
Classy environment(182)
Easy to get around(171)
Delicious breakfast(166)
Close to metro(54)
Convenient parking(46)
Perfect for business trips(44)
Tasty coffee(13)
Negative reviews(21)
Christopher James
Guestroom (2 Beds)
Stay Date Mar 2025
Traveling with friends
4 Reviews
7.0/10
Posted on Apr 28, 2025
Good location. Slightly dated decor inside the room but no real issue
Response from Property: 【免費停車場】尊敬的賓客:您好,感謝您的喜愛與支持,同時感謝您幫我們發現不足之處,您的建議是我們成長之路的寶貴財富,我們會不斷完善並努力提高,保持熱情,繼續充滿希望,力爭做得更好,我們一直在努力的道路上,期待每次和您相遇,祝您生活愉快!酒店總經理:王維
Looking out the room window or the front door, a person can see 0 ( zero ) trees. There is a lot of construction going on outside, and the sidewalks are uneven, torn up in places and occasionally blocked. The area is safe, but not representative of the city of Nanjing.
Although reassured by staff prior to checking in, the room did in fact smell of cigarette smoke.
I’ve stayed in other locations of this hotel and experienced a much higher standard of facility.
The staff were very pleasant, and the breakfast was excellent.
About half of the rooms have windows which look out onto a corridor that is carpeted with fake grass and has a fake sky. No fresh air.
Response from Property: [Free parking] Dear guests: Hello! Thank you for staying at Orange Crystal Hotel and giving us feedback on your stay. We are very sorry that this stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. If you have any questions during your next stay, you can also give us feedback at any time. We look forward to your visit again! Hotel General Manager: Wang Wei
Guest User
Business Double Bed Room (Xiaodu Smart Device + Brand Mattress + Smart Projection)
Stay Date Jul 2024
Family
6 Reviews
10/10
Outstanding
Posted on Aug 31, 2024
The staff is very cooperative. Our experience to stay here was excellent
Response from Property: 【免費停車場】親愛的賓客:您好!非常感謝您入住桔子水晶南京玄武湖酒店並給予好評!我們會不斷努力為您提供更加周 到舒適的服務,期待與您的再次相遇! 酒店總經理:王維
Guest User
Business Room (2 Beds)
Stay Date May 2024
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jun 22, 2024
Clean and in the central area
Response from Property: [免費停車]尊敬的賓客:您好!非常感謝您入住酒店並給予評價,很高興看到您對我們工作的認可,我們懷揣着您 的這份信任,不斷進取,時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨! 酒店總經理:王維
Guest User
Superior Double Bed Room (Xiaodu Smart Device + Brand Mattress + Smart Projection)
Stay Date Aug 2024
Couple
4 Reviews
10/10
Outstanding
Posted on Sep 19, 2024
niceeeeeeeew!
Response from Property: [免費停車]親愛的賓客:您好!感謝您的用心稱讚,您的鼓勵是我們前進的動力,但絕不止步於此,晶致旅途,水晶相伴,期待與您的再次相遇!酒店總經理:王維
Response from Property: 親愛的賓客:感謝您入住桔子水晶南京玄武湖酒店並分享您的入住體驗!很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們不斷進取的動力,晶致旅途,水晶相伴,期待與您的再次相遇! 酒店總經理:王維
Guest User
Guestroom (2 Beds)
Stay Date Dec 2024
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jan 22, 2025
The waitresses are very nice. There is free coffee at the front desk, and there are souvenirs when you check out.
Show OriginalGoogle Translated
Response from Property: [Free parking] Dear guests: Hello, thank you very much for your high praise for our service. We are really happy to bring you a satisfactory stay. Our hospitality philosophy is to provide every guest with considerate and meticulous service and a warm stay experience. Your satisfaction is our greatest encouragement and support. There is a food street near the hotel. There are also many large shopping malls nearby. Line 1 is a 10-minute walk from the hotel. It is very convenient to Nanjing's tourist attractions. Looking forward to seeing you next time! Hotel General Manager: Wang Wei
Guest User
Guestroom (2 Beds)
Stay Date Nov 2024
Family
3 Reviews
10/10
Outstanding
Posted on Dec 10, 2024
The geographical environment is very good. The transportation is convenient. There are many restaurants around. It is close to the subway station and bus station. The hotel service is also very good. If there are any problems, they will be solved in time. I will choose this place next time. I am very satisfied
Show OriginalGoogle Translated
Response from Property: [Free parking] Dear guest: Thank you for staying at Orange Crystal Nanjing Xuanwu Lake Hotel and sharing your stay experience! I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our driving force for continuous progress. Crystal journey, crystal company, look forward to meeting you again! Hotel General Manager: Wang Wei
Guest User
Superior Room (2 Beds)
Stay Date Oct 2024
Family
3 Reviews
10/10
Outstanding
Posted on Nov 24, 2024
Very satisfied with all aspects, and they also gave us fruits. The lady at the front desk was very enthusiastic and considerate~ There is a dedicated parking space, so you don't have to worry about where to park your car. Next time I have a chance to come to Nanjing, it will still be my first choice~
Show OriginalGoogle Translated
Response from Property: [Free parking] Dear guest: Hello, thank you very much for your praise for our service. We are really happy to bring you a satisfactory stay. Our hospitality concept is to provide every guest with considerate and meticulous service and a warm stay experience. Your satisfaction is our greatest encouragement and support. There is a food street near the hotel. There are also many large shopping malls nearby. Line 1 is a 10-minute walk from the hotel. It is very convenient to Nanjing's tourist attractions. Looking forward to meeting you next time! Hotel General Manager: Wang Wei
Orange is an old store in Nanjing. The location is very good. You can walk to Xuanwu Lake. There is a great restaurant upstairs and a soup dumpling shop nearby. However, the Lion Bridge Pedestrian Street across the road has lost its former glory.
Show OriginalGoogle Translated
Response from Property: [Free parking] Dear guests: Hello! Thank you very much for staying at our hotel and giving us your comments. We are glad to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide quality services to every guest at any time. We look forward to seeing you again! Hotel General Manager: Wang Wei
Guest User
Deluxe Queen Room
Stay Date Oct 2024
Couple
22 Reviews
9.5/10
Amazing
Posted on Nov 19, 2024
The room is nice and convenient for traveling. The key is that there are many delicious foods around.
Show OriginalGoogle Translated
Response from Property: Free parking] Dear guests: Hello! Thank you very much for staying at Orange Crystal Nanjing Xuanwu Lake Hotel and giving us a good review! We will continue to work hard to provide you with more thoughtful and comfortable services, and look forward to meeting you again! Hotel General Manager: Wang Wei
The front desk lady provided warm service on the day of check-in. She adjusted the room type immediately. The welcome fruit was very friendly. After entering the room, she called to check whether she was satisfied with the room and reminded that the drinks in the refrigerator were not enough and could be refilled. The location is convenient for transportation, the breakfast is rich with Nanjing characteristics, the room is clean and hygienic, the hotel facilities are complete, laundry, treadmill exercise, table tennis. The service is warm. The communication with the front desk guy was smooth when checking out, and he took the initiative to send mineral water when leaving. Thank you very much and very satisfied. I will stay here again next time.
Show OriginalGoogle Translated
Response from Property: [Free parking] Dear guest: Thank you for staying at Orange Crystal Nanjing Xuanwu Lake Hotel and sharing your stay experience! I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our driving force for continuous progress. Crystal journey, crystal company, look forward to meeting you again! Hotel General Manager: Wang Wei
I booked a 5-day stay in Nanjing on a business trip. The location is near the Gulou subway station, with convenient transportation. There is Shiziqiao Street nearby and Wuyue Plaza not far away, which is very convenient for eating and traveling. There is a KTV nearby, and I can vaguely hear the sound at night, but the windows are well soundproofed and I can't hear it after closing the doors and windows. Later, I delayed it for one day due to something, and they also extended my stay at a discount. The sanitary conditions are good, the bedding is changed frequently, there is a laundry room, and it can be dried after washing, which is very convenient.
Show OriginalGoogle Translated
Response from Property: 【免費停車】 親愛的賓客:感謝您入住桔子水晶南京玄武湖酒店並分享您的入住體驗!很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們不斷進取的動力,晶致旅途,水晶相伴,期待與您的再次相遇! 酒店總經理:王維
Hard to imagine
The hotel doesn't look very new from the outside, but when I entered the room, I found that there was no smell and it was very clean
The location is also very good, it's only a 10-minute walk to the subway station and it's also very close to Xuanwu Lake
It's worth staying
Show OriginalGoogle Translated
Response from Property: [Free parking] Dear guests: Hello! Thank you very much for staying at our hotel and giving us your comments. We are glad to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide quality services to every guest at any time. We look forward to seeing you again! Hotel General Manager: Wang Wei