The hotel's 3 PM check-in sign wasn't clearly visible. Upon arrival, we found no rooms available, making check-in impossible at 12 PM. It was pouring rain outside, and the hotel had temporarily raised prices, so we had to wait. When we finally got a room, no one reminded us of the check-out time. Following normal logic—check-in at 12 PM, check-out at 12 PM, check-in at 3 PM, check-out at 3 PM—I requested check-out at 12 PM. Caught off guard, I tried to extend my stay, only to be told it would cost 100 yuan per hour overtime. The room rate was only 500 yuan. Yesterday, we were told there were no rooms available at 1 PM. Were all rooms really occupied? Even assuming all rooms were occupied, would all guests overstaying their reservations between 12 PM and 3 PM be charged 300 yuan? My friend and I hadn't finished our makeup, and with the heavy rain making it difficult to get a taxi, we grabbed our two large boxes of takeout and tried to hail a taxi to another hotel. The price was significantly higher. Clearly displaying prices is fine, but that's not how business is done. The hotel did offer two hand creams upon check-out, which was a nice touch; the service was adequate. Secondly, let's assume the room was actually available by 12 o'clock, but the front desk staff, unwilling to make an exception, opted to say it was fully booked. In three hours, they hadn't even changed the toilet trash can, and the bathtub floor was slippery! The cleaning staff simply left towels on the floor, and I stepped directly on them with one foot bare of slippers and socks. The decor is nice, but couldn't they at least do some cleaning?
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