Crystal Orange Nanjing Olympic Sports CBD International Expo Center

I'm really going to give this hotel a low score. This hotel's Ctrip score is practically irrelevant. I left a review yesterday, and immediately there was a comment from the so-called General Manager, Zhang Kai. But I was still at the hotel, so why didn't the General Manager come to see me? I asked the front desk manager, and she said he was out on business. Oh, I see. The General Manager was just trying to save face, not truly caring about the guests! Despite such an urgent complaint, the General Manager showed no concern or care at all. He quickly went online to try to shift the blame. It's clear that from top management, Zhang Kai, to front desk manager Han Shuang, they've been driven by self-interest and the need to avoid negative reviews on social media, not by whether the guest was truly satisfied with their stay! There are huge management issues at this hotel. They're constantly trying to save face. I suggest replacing the management team, rectifying the situation, and rapidly improving their service standards, customer service awareness, and communication skills. Urgent adjustments are needed!

I was very satisfied with my stay in the room. The lobby is spacious and bright. The chandelier is beautiful. There is also a free coffee machine. I was very satisfied with my stay in the room. It is very big and the surroundings are quiet.

The hotel environment is very good, quite high-end, and the hotel's hygiene is also very careful and clean. It is very friendly for people like us who come out often. The hotel also has a free gym and laundry room, which are very convenient and good Use it. It is worth mentioning that the hotel’s front desk service is really warm and thoughtful, and has received good reviews.

This hotel is simply great. The environment is good, the service is good, and the hygiene is also very satisfactory. It is highly recommended.

I've even received a review template, but the hotel's location isn't convenient at all. The nearest subway station is dozens of minutes' walk away, and even after visiting the front desk several times, no one offered me a glass of water. 😹😹😹 Cleanliness is okay, but the tiny, 10-square-meter room is barely comfortable enough to move around. I'll definitely give a review next time.