This was the worst hotel I've ever stayed at. We arrived at 8 PM, and the front desk told us our room wasn't ready yet and made us wait. Not once did they offer an apology or express regret.
[Hotel Hygiene] After they hastily cleaned the room, I walked in to a pungent stench that nearly knocked me out. And the room was incredibly noisy.
[Service] I can honestly say their service awareness is zero. The front desk staff acted like it was none of their business; not a single person could solve the problem. They wasted an hour of my time before I could finally check in. Still no apology.
[Hotel Environment] The facilities are extremely old. The hallways reeked of cigarette smoke, and worst of all, the bathroom and drains smelled terrible. I strongly advise everyone to avoid this place.
The Trip.com customer service was decent; they tried their best to help us resolve the issue, but the hotel's attitude was abysmal and uncooperative. They made me run up and down, wasting a lot of my time, and showed no consideration for the customer's feelings. The elevator was also very slow, and the front desk staff was lazy and unhelpful. If you're traveling, whatever you do, don't choose this hotel. It genuinely ruined my mood.
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