Guangxi Jinhua Hotel (Nanning Chaoyang Square Subway Station District Government Branch) Reviews

Response from Property: Dear guest, we are very sorry that we have not been able to bring you a satisfactory experience. If you encounter any problems during your stay, you can contact the hotel front desk or housekeeping at any time. We are on duty 24 hours a day and will handle it for you in time. Thank you very much for your feedback. After seeing your review, we will immediately report it to the relevant departments and find out the problem and cause. However, because we cannot see the specific room number and situation, we need to investigate one by one. If we find any problem, we will rectify it as soon as possible. . We hope to have more opportunities to serve you. We will work harder and attentively to bring you a more comfortable experience. We look forward to welcoming you again.

Response from Property: We are deeply shocked and aggrieved after reading your review. We hope you can understand the objective situation: Our hotel is a traditional brand hotel. It underwent a new renovation and upgrade at the end of 2020, and the software and hardware of the guest rooms have been updated. Improvement, the guest rooms are also built according to the standard guest room area of ​​23-28 square meters, and relevant information is posted online. The executive king bed room you are staying in is the hotel's best-selling room type and is generally welcomed and recognized by guests. If you encounter any problems during your stay, you can call the hotel front desk or housekeeping department as soon as possible, and we will go to solve it for you immediately. On that day, the hotel did not receive your feedback about the clogged sewer in the bathroom. The hotel staff did not find the clogged sewer when cleaning. After you left the hotel, subsequent guests did not report the problem. On the same day, you complained to the hotel front desk that dirty tableware and clean tableware used in the restaurant were not placed separately, and there were no fried vegetables. You also complained to the platform customer service and requested a 25 yuan reduction in the breakfast fee. The front desk staff took the complaint seriously after receiving the complaint. Immediately go to the restaurant to check. The fact is that the dirty tableware used in the restaurant is placed separately on the dining cart where the tableware is collected and placed in the corner, while the clean tableware is neatly placed in another independent area for easy access by guests; There are still two types of fried vegetables available for consumption. The hotel breakfast is a buffet style, mainly Chinese meals, including meat buns, steamed buns, fried dough sticks, steamed dumplings, boiled eggs, fried eggs, Malay cakes, sweet potatoes, corn, meat porridge, white porridge, beef brisket soup noodles, fried noodles, Stir-fried green vegetables, stir-fried cauliflower, boiled pumpkin, fruits, milk, drinks and more than ten varieties. Although your complaint is not consistent with the facts, and although you have already eaten, from the perspective of service, the hotel did not argue with you, but sincerely apologized to you and refunded you the breakfast fee of 25 according to the front desk price. Yuan (the actual breakfast cost you pay online is 20 Yuan).

Response from Property: Dear guests, thank you for your appreciation and affirmation of Jinhua Hotel. As you said, our hotel has been newly upgraded and renovated in 2020. It has simple and warm rooms and a free self-service laundry room. , Three Streets and Two Alleys, and Zhongshan Road Food Street are very close. The hotel has its own large free parking lot, and the bus station is at the door. The hotel has a beautiful environment. We sincerely look forward to your visit again and wish you a happy life.

Response from Property: Dear guest, thank you for your careful review! You must be a very tasteful person! Our hotel is equipped with a large parking lot with 130 parking spaces, which can solve parking problems for guests and make them live more at ease. The hotel is located in a central location, but it is also quiet amidst the hustle and bustle. It provides convenience for guests in terms of transportation and travel, and provides a quiet and comfortable environment for guests in terms of check-in experience. We believe that guests are family members, so we will take care, caring, considerate care, and warmth for everything you stay in the room. This is the most sincere gift from every Jinhua staff. Here, we will continue to use kindness as always. A smile welcomes you again, thank you!

Response from Property: Hello, dear guest! Thank you very much for your stay and appreciation! I am very happy to bring you a good time for your trip. Your appreciation is a great encouragement to the hotel, and it is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. The hotel has been renovated in 2020. The simple and warm rooms are often praised by guests, not to mention the excellent location. We look forward to your coming again with your family! Welcome to come back again and wish you a happy life!