Extended Stay America Select Suites - Chicago - Naperville - East

My initial reaction was that this property was so bad it wasn't even worth writing about; nothing is likely to change. You know the saying; "You get what you pay for"? Well, that's exactly the case with this property. Upon check-in, I inquired about the breakfast box that was listed on the booking as available for purchase. The lady informed me there was no such thing. No vending machines, no pantry with items for purchase. Dingy, dated, deserted. THE ODOR was.... ugh! The microwave was malfunctioning. Lamps did not work. The inner handle for the bathroom door CAME OFF IN MY HAND! Luckily, I didn't have the bathroom door fully closed or I would have been trapped! I literally would have had no way to call for assistance; my phone was on the nightstand. I needed an early checkout (8 AM), but the phone in the lobby would not connect to a person who could help. I ended up having to call the hotel during the event I had come for, and THAT process could definitely be described as a run around. If I could give negative stars, I would. Don't be taken in by the photos and prices; avoid this property.

Wish I was able to upload pictures.. tub surround cracked with pieces falling off.. resurfaced tub flaked all over. Linoleum curled up at edge of the tub. Faucet undersized where the spout was above the rim of the bowl. A/C unit was 6-8 inches from the only bed and froze us to death. Older appliances and never updated carpet. They did have nice wall art in the room if you like that stuff. They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 since we only got 2.. so bring towels. Fold out couch was horrible and no bedding provided. Didn’t notice til we went to bed and went to get bedding and the front desk closed at 10pm. Everything else in the area was booked or $300-$400 a night so I guess we got what we paid for but I’d avoid unless it is your only option like ours.

No amenities and there were no linen for the sofa bed in the rooms. no extra towels. building and inside looks old and rundown, not well kept. management can do so much more to improve and at least maintain minimum decency in appearance.

This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.

There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.