Reviews of Extended Stay America Select Suites - Chicago - Naperville - East

My initial reaction was that this property was so bad it wasn't even worth writing about; nothing is likely to change. You know the saying; "You get what you pay for"? Well, that's exactly the case with this property. Upon check-in, I inquired about the breakfast box that was listed on the booking as available for purchase. The lady informed me there was no such thing. No vending machines, no pantry with items for purchase. Dingy, dated, deserted. THE ODOR was.... ugh! The microwave was malfunctioning. Lamps did not work. The inner handle for the bathroom door CAME OFF IN MY HAND! Luckily, I didn't have the bathroom door fully closed or I would have been trapped! I literally would have had no way to call for assistance; my phone was on the nightstand. I needed an early checkout (8 AM), but the phone in the lobby would not connect to a person who could help. I ended up having to call the hotel during the event I had come for, and THAT process could definitely be described as a run around. If I could give negative stars, I would. Don't be taken in by the photos and prices; avoid this property.