Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.9
Service8.9
Cleanliness8.9
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All reviews(34)
Positive reviews(10)
Negative reviews(1)
Guest User
Stay Date May 2025
Other
10/10
Outstanding
Posted on Jun 19, 2025
The Grey was such a wonderful place to stay while in Napoli. This was my first trip to Italy, and my boyfriend had stayed here previously. I absolutely loved this hotel. From the big wooden doors that you enter from the street. The elevator. The clean, comfortable room. And the staff! I can't remember the gentleman's name, but he was younger and thin. He was so wonderful, attentive, helpful, generous, professional, friendly...I could go on and on. From his offer to help with our baggage, to his exceptional food/restaurant recommendations, his spectacular breakfast service. Just...WOW! I would recommend anyone to stay here. And if I ever return to the area, I'll definitely stay here again.
755innay
Stay Date Mar 2025
Couple
2.0/10
Posted on Apr 10, 2025
This was the worst hotel so far. They lied about the non existent breakfast. There is no handicap access or a way to bring in your luggage. The rooms are gross. The blow drier doesn’t work. The ironing board has stains. This is a terrible place located in a seedy neighborhood. Stay away. The staff is even worse
Response from Property: This guest has never stayed at THE GREY. Unfortunately it's a kind of revenge from a person who has been lawfully denied free cancellation. We sent documentation to tripadvisor team, hope they can remove it
Guest User
Stay Date Sep 2024
Couple
10/10
Outstanding
Posted on Oct 19, 2024
This hotel is located on the 3rd floor of this beautiful building. It’s very modern and clean! It’s close to many places to eat as well as just a walk away from the boat drop off and not too far away from the airport. The bathroom was beautiful as well as the balcony area and bedroom. The lighting was super cool and the room came with anything you could need such as coffee, slippers, drinks etc Great find!
Guest User
Stay Date Apr 2024
Other
10/10
Outstanding
Posted on May 23, 2024
Nice boutique hotel experience. Located in the third floor of an old building, the one-floor small hotel is very new, nice beds, nice bathrooms, all the amenities we needed. Staff was there during the day, and made sure to stay until we arrived to check-in and get a card to give us access after hours.
Guest User
Stay Date Sep 2023
Couple
10/10
Outstanding
Posted on Oct 21, 2023
Close proximity to spaccanapoli which contains many great restaurants, stores, and sites. The Grey team had impeccable service and support throughout our stay. During our vacation we stayed at 5 different hotels and this was by far our favorite.
Guest User
Stay Date Aug 2023
Family
10/10
Outstanding
Posted on Sep 16, 2023
Perfect location for the real Naples. A little bit of luxury hidden behind a big wooden door. Everything you need from a stay with a good choice of breakfast. Situated on a busy Main Street but amazing sound proofing. Staff were always very helpful arranging taxi for us and helping with trips.
Guest User
Stay Date Aug 2023
Couple
10/10
Outstanding
Posted on Sep 8, 2023
Amazing place to stay and staff and manager were fantastic. Breakfast is offered every morning with fresh food. Room was cleaned daily and hotel was well kept. Always ready to offer advice for the trip, book you a taxi or some friendly banter. In the heart of the city so getting about and seeing different sights is ideal .
Guest User
Stay Date Apr 2023
Other
10/10
Outstanding
Posted on May 31, 2023
We were extremely pleased with the design details and the cleanliness of the facility. The staff were very professional and friendly, especially Daniele. The room was very comfortable and quiet, high celings, lots of light, windows that opened, bathroom was modern and clean, window shades enabled 'blackout' capability. Very quiet AC / heat-pump. Location in the historical district was very handy for most popular sights, shopping and restaurants. Breakfast was very good. Highly recommend this for couples.
Guest User
Stay Date Feb 2024
Other
6.0/10
Posted on Mar 19, 2024
Bella struttura. Camera spazione ma bagno piccolissimo. Ben arredata Posizione ottima. Buona pulizia Pessima colazione , prodotti scadenti , brioches surgelate Pane surgelato Affettati pessimi SCONSIGLIO DI USUGRUIRE DELLA COLAZIONE IN STRUTTURA
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Guest User
Stay Date Nov 2023
Couple
10/10
Outstanding
Posted on Dec 21, 2023
Posto centralissimo, con due passi a San Gregorio Armeno, Spacca Napoli, Napoli sotterranea….. inoltre parcheggi al chiuso a pagamento dietro l’angolo. La camera è il bagno hanno un ottima ristrutturazione in chiave moderna è il personale gentilissimo.
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Guest User
Stay Date May 2023
Couple
8.0/10
Very good
Posted on Jun 11, 2023
intéressante expérience d’hôtel appartement très bien situé à Naples et à prix raisonnable. Design moderne avec tout le confort nécessaire. Petit déjeuner continental. Accueil sympa. bonne literie, air conditionné, tv ecran plat, petite salle de bain.