Toledo Relais - Exclusive Rooms

I met many warm and friendly locals in Naples, but the staff at Toledo Relais were definitely not among them. First of all, when booking the hotel, the confirmation clearly stated that check-in was available until 11 PM. However, when we arrived at 4 PM, we were met with an embarrassing situation—the hotel’s front door was locked, and ringing the doorbell got no response. We tried calling and contacting the hotel through the booking platform, but no one answered. In the end, we had to seek help from the building’s security guard. Using a translation app, we finally figured out how to enter the building. But the trouble didn't stop there—there was no receptionist at the front desk, only two room keys left behind, with no indication of which one was ours. We had no choice but to open both rooms and guess based on their different sizes. The soundproofing was terrible—while we were putting down our luggage, we could clearly hear a couple in the next room having sex, with loud banging and moaning sounds. This was extremely awkward for a family trip and made the lack of Wi-Fi seem like a minor issue in comparison. Throughout our entire stay, we never saw a single staff member, despite the notice in the room stating that they would be available from 9 AM to 1 PM. Honestly, the high rating of this hotel is a complete scam. No one responds to messages, and they expect you to leave the city tax in cash in the room—without any receipt or invoice. Oh, and one last thing—if you’re unlucky enough to book a room on the third floor, be prepared to pay €0.20 per use of the elevator. Good luck! Avoid this place at all costs.

Terrible experience with this hotel. After confirming the booking and arriving are the area the owner disappears for hours, doesn’t answer texts or phone calls and doesn’t leave anybody in the property to check us in we had to plead with locals to help us get the owners phone number. In addition, when we checked us we had to deal with non English speakers (how do you rent properties internationally without being able to communicate?) and also demanded tax payment in cash even though they carried no change so we ended up paying more than needed. Property itself very nice and clean but I recommend to stay away.

Central to all in Rome. Minutes away from all the major sites. Shopping and around you, and restaurants. Choose your cafe or bar, they are all good. 2 mins off the Main Street you are in a different world….love it

We were not given the four digit code to get into the suites after hours. However, a quick text to the hotel staff took care of the issue and we gained entry into our room. Other than that annoying little inconvenience, everything else was top-notch

We was really happy to be in such good hotel, in really central position. Very clean and good service.

We wanted a hotel/apartment in the centre of Naples on Toledo so difficult to get any more central. We had detailed WhatsApp instructions on how to get to the place as it is has no manned reception. The building is an old office block that now hosts a number of such apartments, rather grim. The lift takes 20cents to get to the third floor and there is a code to enter the floor on which there are 5 bedrooms. We had a balcony overlooking the museum. Bed was very comfy and the bathroom had a good shower and all amenities. The balcony door shut out all the outside noise and the a/c worked well. You have to leave the room to in cash at the end of your stay. Overall a comfy stay if you can get past the gloomy entrance hall and staircase.

As a place to stay for one night - just to sleep - it is ok. It is not a hotel though, but a room without any staff or service. It was clean though and the contact through what’s app worked well. But if you are looking for a quality hotel, then this is not the place.

Gem! In the heart of Via Toledo. Great access to port, public transport, Spaccanapoli, Spanish. Quarter. Great vibe all around.

Very nice hotel. Nice staff.