The staff at check-in were already overwhelmed and tried to collect the overnight fee again; I was reminded of it daily. Are they overwhelmed by the booking system? Trip.com, you need to intervene! It's unacceptable to have to pay twice. The staff were unfriendly. First impression: off-putting! The capsule was clean, but the ceiling light was broken, there was only one emergency lamp to plug in, and then no power outlet to charge a phone. The TV was broken, and there was no remote control. The temperature setting on the display was no longer possible, except that the display was uncomfortably bright at night; it didn't function at all. Mine constantly showed +50°C. (Various defects were present in several capsules.) While still in bed, even with the door locked, staff would yank/unlock it without knocking. The shower/toilet would be okay in principle, but it was unkempt/dirty, with broken tiles—simply neglected. The only positive is its proximity to the airport; otherwise, the place should be shut down and completely repaired and cleaned. Definitely not like this!
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