Smile Hotel Nara

Reviews of Smile Hotel Nara

Smile Hotel Nara

4-21 Sanjohonmachi, Nara City, Nara Prefecture, 630-8122, JapanSee Hotel Details
Smile Hotel Nara
Smile Hotel NaraSmile Hotel NaraSmile Hotel Nara
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Guest Reviews

8.8/10
Very good
504 Reviews
Verified reviews
Location9.1
Amenities8.3
Service8.8
Cleanliness8.8
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All reviews(504)
Positive reviews(487)
Reviews with photos/video(109)
Convenient location(84)
Easy to get around(67)
Small room size(30)
Close to train station(23)
Delicious breakfast(19)
Friendly front desk staff(16)
Luggage delivery service(9)
Nice toiletries(7)
Negative reviews(16)
Guest User
Double Room - Non-Smoking
Stay Date Jul 2026
Couple
6 Reviews
6.0/10
Posted on Sep 13, 2026
The hotel is very close to the station, and Nara Park isn't too far either. However, the room was really small and the service was just average, especially the front desk staff, who weren't very friendly. It felt like staying in a cheap motel.
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Response from Property: 此次承蒙您下榻奈良微笑飯店，謹此致上誠摯的感謝。閱讀到您對本飯店地理位置感到滿意，我們深感欣喜。正如您所言，奈良微笑飯店鄰近JR奈良站，不僅交通便利，更坐落於寧靜的環境之中。此外，車站周邊設有便利商店及永旺商場，前往各觀光景點亦十分便捷，這一點也深受旅客好評。另一方面，關於員工的服務態度，造成您的不快，我們深感抱歉。我們將誠摯地接受您的指正，並致力於提供令您滿意的服務與舒適的住宿環境。最後，感謝您在百忙之中撥冗撰寫這篇評論。Smile Hotel Nara
Guest User
Twin Room - Non-Smoking
Stay Date Apr 2026
Traveling with friends
32 Reviews
8.0/10
Very good
Posted on May 16, 2026
You can spot the hotel from JR Nara Station, and it's just a 3-minute walk after you exit. The bus stop for popular attractions like Kasuga Taisha Shrine, Nara Park, and Todai-ji Temple is right in front of JR Station, making transportation very convenient.
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Response from Property: Thank you so much for staying at our hotel and for sharing your feedback on our facilities for guests with disabilities. We are delighted to see your review, especially your appreciation for our hotel's convenient location near JR Nara Station, making it easy to access various tourist attractions. We are pleased to know that you enjoyed your trip to Nara. We look forward to your next stay in Nara. We look forward to your next visit.
Guest User
Double Room - Non-Smoking
Stay Date Mar 2026
Couple
6 Reviews
10/10
Outstanding
Posted on May 4, 2026
Great hotel, near everything you'll need, food, train, arcade and deer. We did see deer near the hotel on a little stroll, definitely lost. Overall staff were great and it was a great stay
6/10
Response from Property: Thank you very much for choosing Smile Hotel Nara.We were delighted to read your kind words about the surrounding environment and our staff.We are pleased that you were able to enjoy the proximity of restaurants, trains, and arcades, as well as the sight of Nara's unique deer, and that these became part of your travel memories.We are especially pleased that you enjoyed the story of encountering a lost deer near the hotel, as it was a heartwarming and characteristic Nara experience.We will continue to strive to improve our services to ensure that all our guests have a comfortable stay.We hope you will consider staying with us again when you visit Nara in the future.All of our staff look forward to welcoming you.Smile Hotel Nara
Guest User
Double Room - Non-Smoking
Stay Date Mar 2026
Couple
6 Reviews
8.5/10
Very good
Posted on Apr 22, 2026
Front desk staff are so nice and friendly. Also English speaking is perfect! Location is great and convenient, many restaurants are near by.
Response from Property: Thank you very much for your stay and for your kind words.We are delighted to hear that you were satisfied with the service from our front desk staff, the English communication, and the location.We are especially pleased that you enjoyed the nearby restaurants.All of our staff look forward to welcoming you back again.Smile Hotel Nara
Wohewodejiaren
Double Room - Non-Smoking
Stay Date Feb 2026
Family
57 Reviews
10/10
Outstanding
Posted on Mar 19, 2026
The hotel's location is fantastic, less than a five-minute walk from JR Nara. The higher floor rooms are comfortable, and they even display recommendations for good restaurants nearby in the lobby. This time, I revisited a restaurant I'd been to before and had the soba noodles – still amazing and delicious! The next day, I went to Japan's largest Muji store, which was great!
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Response from Property: Thank you so much for your stay at Hotel Nara Smile. We are delighted to receive your high praise and excellent feedback. We were pleased to learn that you were satisfied with the convenient access from JR Nara Station and your experience in your high-floor room. The recommendations for restaurants near the lobby also seemed helpful, which was very encouraging for all of us. We were also pleased to hear that you enjoyed your previous soba noodle shop again, and that you had a wonderful time there. We were also touched by your mention of your enjoyment of shopping at the largest Muji store in Japan the following day, which made your stay in Nara very fulfilling. Moving forward, we will continue to strive to improve our service and create an even more comfortable stay for you. We sincerely hope you will visit our hotel again if you ever travel to Nara. All of us at Hotel Nara Smile look forward to your next visit.
Purple Moon Solo Traveler
Double Room - Non-Smoking
Stay Date Feb 2026
Solo traveler
16 Reviews
10/10
Outstanding
Posted on Apr 15, 2026
All good. At the end of Nara Station. Specifically put a sign, to drink pipe water. Normal space, need to close the bag after open, otherwise it blocks walkway. Sometimes put on chair, to open my bag. Give extension cord! Very good! Because the plug is behind the TV, can't reach. Wooden window as curtains to block sunlight, but, it leaks in. Cannot have a dark room to sleep during day times. But the wooden window looks cool.
6/9
Response from Property: Thank you very much for staying at Smile Hotel Nara.We were delighted to read that you were satisfied with the accessibility from the station, the cleanliness of your room, and the availability of extension cords.However, we sincerely apologize for any inconvenience caused regarding the room size and the window’s ability to block out light.We value your feedback on issues such as storage space for luggage and the brightness during the day, as these are insights that can only be gained from your actual stay, and we will use them to guide our future improvements.Our entire staff is committed to making every effort to ensure you have a more comfortable stay at our hotel.We hope you will choose to stay with us again the next time you visit Nara.Smile Hotel Nara
Changuita
Double Room - Non-Smoking
Stay Date Sep 2026
Couple
7 Reviews
10/10
Outstanding
Posted on Oct 13, 2026
Clean fun comfortable close to a station They have Netflix so you can enjoy.
AriffFarhan
Double Room - Non-Smoking
Stay Date Jun 2026
Couple
10 Reviews
10/10
Outstanding
Posted on Aug 3, 2026
Best service from the hotel. Location near to the train station and the most important one, oishi breakfast!
Anonymous User
Double Room - Non-Smoking
Stay Date Jun 2026
Solo traveler
10 Reviews
8.5/10
Very good
Posted on Jul 15, 2026
Small business hotel a 3 minute walk from Nara station - very convenient! Rooms are small but clean with a full bathroom and TV, kettle, hair dryer, air conditioner.
Guest User
Double Room - Non-Smoking
Stay Date Jun 2026
Solo traveler
4 Reviews
8.5/10
Very good
Posted on Jul 13, 2026
Really good location! This hotel is really close to the station of JR line. So not only to visit Nara but also move to Osaka and Kyoto easily. It takes about 10-15min to main shopping street on foot.Also can access some famous tourist spots by bus. The staff was kind and room was clean enough to stay.
Ras Yen
Superior Double Room - Non-Smoking
Stay Date Nov 2025
Couple
106 Reviews
9.0/10
Great
Posted on Jan 11, 2026
Close distance to the train station but it's on the opposite direction of the commercial street. Clean room, basic amenities. Couldn't get extra pillow as usual. Good enough for quick visit in Nara
Response from Property: Thank you for staying at our hotel and for sharing your valuable feedback.We are very pleased that you appreciated the access from the station and the cleanliness of your room.However, we apologize for any inconvenience caused regarding the request for additional pillows.Our hotel offers additional pillows at the front desk. Due to limited availability, we may not be able to accommodate your request, but please feel free to ask at the front desk the next time you stay with us.We will continue to strive to improve our service so that you can have an even more comfortable stay. We hope you will use our hotel again when you visit Nara.Smile Hotel Nara
Guest User
Double Room - Non-Smoking
Stay Date Sep 2026
Couple
41 Reviews
9.5/10
Amazing
Posted on Oct 7, 2026
Convient next to the station. Clean small room. Friendly Staff.
Guest User
Double Room - Non-Smoking
Stay Date May 2026
Couple
99 Reviews
10/10
Outstanding
Posted on Aug 18, 2026
Very pleasant stay overall. The room was clean, comfortable and nicely prepared when we arrived. The staff were friendly and helpful, and the hotel had a quiet atmosphere. Everything was easy and convenient during our stay.
Response from Property: Thank you very much for staying at Smile Hotel Nara.We were very pleased to read that you were satisfied with various aspects of your stay, including the cleanliness and comfort of our rooms, the atmosphere, and our staff’s service.Thank you very much for taking the time to write a review despite your busy schedule.We sincerely look forward to welcoming you back.Smile Hotel Nara
Duong Phu Minh Hoang
Double Room - Non-Smoking
Stay Date Nov 2025
Couple
1 Reviews
10/10
Outstanding
Posted on Dec 3, 2025
Small room but full amenities. Breakfast is not so good but acceptable! Suggest you should book the room with breakfast for all hotel in Japan
Response from Property: Thank you very much for staying at our hotel.We also sincerely appreciate your valuable feedback.We apologize for any inconvenience caused by the room size, but we are very pleased to read that you were satisfied with the amenities.We regret that the breakfast did not meet your expectations.We will continue to review our menu and services to ensure even greater satisfaction in the future.We hope you will visit us again when you visit Nara.All of our staff look forward to serving you again.Smile Hotel Nara
Joshua Graham
Double Room - Non-Smoking
Stay Date Oct 2025
Solo traveler
11 Reviews
9.5/10
Amazing
Posted on Nov 19, 2025
Good: Good cost performance, Good staff, great variety of food, convenient location - next to train station and convenience stores, signs are in english and Japanese. Staff have limited english skills which is ready good for simple requests I think. Bad: room seems to have no air conditioning (cool cold air) - the "air condition" dail only has fan speed not temperature and it blows warm air. The window gives cold air but can be noisy, especially at day time with construction work going on nearby unless window is left very slightly ajar. Overall it's fine but not sure how good it is in the summer without air-conditioning.
Response from Property: Thank you for staying at Smile Hotel Nara.We are very pleased to read that you were satisfied with many aspects of our hotel, including the value for money, location, staff service, and breakfast options.However, we sincerely apologize for any inconvenience caused by the air conditioning and noise in your room. Our hotel's air conditioning is centrally managed and switches between cooling and heating depending on the season. Therefore, we sincerely apologize for any inconvenience caused by our guests. We will also consider improving the air conditioning controls to make them more clear.We also apologize again for any inconvenience caused by the noise from nearby construction work. We will be more considerate in future reservations.We will continue to take your feedback into consideration and strive to create an even more comfortable hotel experience. Thank you for taking the time to share your feedback.Smile Hotel Nara