Explore Other Travelers Reviews of Nara Hotels

Novotel Nara
4.7/587 Reviews
DO NOT STAY HERE unless you want your baby’s cot taken away and they force you to have your baby sleep on the floor and be squashed! That is exactly what they did to us while my baby was still sleeping in her cot they wanted to take away my baby’s cot leaving her bed less. Where would my baby sleep when they took my cot away ?! The hotel doesn’t care about you and the service is terrible. I told them months before booking I needed a cot which they assured me they had. Then the hotel proceeded to take away my baby’s cot during our 2 week stay leaving my baby in unsafe sleeping conditions as she had NO WHERE TO SLEEP!!! The service here is terrible. You are better off staying somewhere else. They are very inhumane to treat a baby like that and leave a baby bed less to sleep on the floor. My baby is unable to sleep in our bed as we are heavy sleepers and do not want to squash her while we slept. This hotel is terrible! DO NOT STAY HERE!!! I am so baffled that an entire big hotel only has 1 cot that guests have to fight over? And even when you booked the cot first and have your baby sleeping in the cot first the hotel would still take your baby’s cot away and leaving your baby bed less!!!! Utterly disgusting and unacceptable!!! I want a full refund based upon the lie that they told me that there is a cot available to use when there is not!!! To all families: DO NOT STAY HERE!!!

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