Guest User
January 5, 2023
We've booked this place far in advance through Agoda and had our booking confirmed. When we arrived, man on reception rejected our booking in a very rude and bold manner telling that our booking does not exist anymore, so there is no room for us and goodbye. He stated that he tried to contact us, in fact I did not receive any messages from him, so I consider this as a scam. We believe he sold our room for higher price for someone as this booking was for the 1st week of January. No need to say that we couldn't find anything else and had to drive 200km away to find something, family with kid and senior person. The worst that he didn't fell sorry for what happened and was very rude. I alert all future customers to avoid this scam.