Canopy by Hilton Nashville Downtown the Gulch

The place was very nice and modern, friendly and helpful staff. I liked the feature when I had questions they had an automated text with recommendations.

Incredibly polite and professional staff. Nice to have a forecaster place like this one that has reasonable and drinks in the lobby.

We had a nice stay in this new hotel. Nice size rooms with large bathroom and closet for luggage. My only feedback is the breakfast was not good and was very, very slow.

Valet staff very kind, front desk staff not very informative about the property nor very friendly (some were but some also seemed to be “bothered” by providing information. We had an issue with our mini bar being frozen shut and were unable to open it. It took atleast 2 hours for someone to come fix it. We were also told we would not have to pay for 3 of our nights of valet due to a device error and we had tried to pay 3 times previously, and then were charged $131.70 for parking after being told it was on the hotel and not to worry about it. We were also charged for our destination fee, which was supposed to have been waived due to the issues we had with the minibar in our room. Valet parking seemed very unorganized, however staff was very kind and did a great job. Rooftop restaurant, COA, was good; however seemed unpleased that my husband and I didn’t have a reservation. If a reservation is needed, front desk staff should provide that info. Hotel in general was clean and had a cool vibe, just mostly not as pleased with some staff compared to other hotels in the area. Overall not a bad stay but wouldn’t stay again. Once again I’d like to thank valet staff for being the most friendly and eager to help compared to other staff.

The hotel is in an amazing area so many things within walking distance. The views from the rooms wasn’t anything spectacular. The room in itself is super nice, the bed is cozy. There is not a refrigerator to be able to have drinks. There is not an ice machine conveniently located. They advertise having room service however there is not a room service menu to review to be able to order a room service. We stayed at the hotel for five days. The cleaning lady came the first couple of days, however, the last three days literally just came in and put a blanket on the table and towels on the table didn’t even dump the trash. I paid nearly $2000 for this hotel for five days and maybe my expectations were a bit more for the cost factor definitely not worth that cost.

Everything was great the staff is so friendly and attentive. Emanuel was wonderful and Bailey who drove the shuttle was awesome. Definitely would come back.

I paid for a terrace room, and I did it get it, they said they would reimburse me the difference , but I Janet seen tha comethrugh yet

We loved everything but there is like 2 or 3 complaints. Dog hair in one of chairs in the room and put a vending machine or start selling snacks in that hotel other our stay was amazing! I’m telling you if you put snacks customers would love it!

The staff at the hotel are very welcoming. The room was clean and modern. Hotel was close to all the downtown attractions. The area the hotel is located is very trendy and has some neat bars and restaurants.