Verified traveler
December 14, 2023
We have stayed here many times over the past several years and it was always great. This time we were met by “Will” at the front desk, who could not have been more rude or unfriendly if he tried. Got to our room and a couple of lamps weren’t working, a couple of outlets weren’t working, the tv was disconnected and the bathtub was not draining. We were charged for parking without being told, and they have never charged for parking before. It seems as though the hotel is being allowed to get run down and the current staff is not taught the value of courtesy and customer service. We could have stayed at a couple of other suite hotels for less money, but we had always had good experiences here. We will be staying at one of those other hotels next time.