My friend and I were in Nashville for 7-days for the MLS Next soccer tournament and booked a lofted one-bedroom apartment for 7-days. This space included a king bed in a loft bedroom and a sofa bed in the living room. When it came to setting up the sofa bed, there was a laminated sign tapped to the sofa stating" This sofa bed is not functional. Please use the air mattress provided". We were disappointed that they did not let us know before hand but as my friend had just got in from a red eye flight from LAX, our priority to set up the bed so he could rest. The air mattress had a built-in electric pump so it inflated quickly. However, it also deflated after about 1 hour of him resting on it. Before heading out for lunch, I messaged Sonder using their app and text message and they said they would bring a replacement air mattress. When I returned from lunch, there was indeed a replacement air mattress left outside our door but to my dismay, it did not have a built in pump and they did not leave me an electric pump. I immediately messaged them again making it clear that this is getting ridiculous and please could they have someone call me. I was informed via chat that they were so sorry and someone would come shortly. I waited in the apartment for about 2.5 hours but no one showed up. At 6pm, we had to leave for our soccer match and when we opened the door, we saw a 3rd air mattress left on the side, this time with a foot air pump! My friend has a back issue so sleeping on an air mattress for a week was a concern - especially when we had paid for a space that included two beds. I reached out again over their app to share this information and requested that they find me a replacement unit (and anywhere in Nashville is fine) or resolve the issue with a new sofa bed. This was their verbatim response "Since we sadly won't be able to replace the sofa bed with a new one during your stay, the best & most we can offer for the matter is a $100 Sonder Credit along with air mattress that was delivered. Again we apologize for the trouble" I proceeded to call their call service and explained the situation requesting firming that I would like them to find me a replacement unit anywhere in Nashville. Initially, she said there were no units available at this moment. However, this wasn't true as I found available units in their app. When I pointed this out to her, the response was "Oh, I mean there were no units available in the same building but yes, there is a 2BR unit available in Belcourt but you would have to pay the difference and the $100 credit that was offered earlier can't be applied to this". At this point, I requested that she provide a refund for the remainder of my stay and I was put on hold while she got approval to do so. I was charged the full price for two night stays despite the sofa bed and air mattress fail! Personally, I'm a fan of innovation in hospitality and loved Sonder's use of technology to provide a streamlined and efficient g