Placemakr Premier SoBro

The hotel was great. Trip.com I’ve had problems with: I got booked two rooms on the same night and I have been trying to get a refund for one of those nights and I’ve had so much trouble with tri.com online. I got to the hotel and checked in and they said on their end they canceled my reservation, but I cannot get through to trip.com to give me my money back. It has been very frustrating.

Hotel was fine. Bed was not very comfortable and pillows were pretty soft with very little firmness. Room had a full kitchen with fridge. Unfortunately, the dumpsters that were located just behind the building were emptied around 2:30am Thursday morning and were incredibly loud. I was on the 5th floor and it woke me up and felt like it lasted for 30 minutes as the trash truck picked up, emptied, and slammed them back on the ground (probably 5 dumpsters). I wouldn’t recommend staying here just for that reason. Trash can in the kitchen had trash in it when I checked in so I question overall cleanliness. Also was not a fan of the pin pad to enter the room (and building after hours). About 2 blocks from Broadway so a very walkable distance.

Great experience. Pool and fitness room were awesome!

I wish this hotel existed every where. It was a beautiful spacious room and felt like an Airbnb with a full kitchen and washer/dryer unit but with the convenience of a hotel. Very nice gym and pool area. No traditional room service but you could order food from the restaurant at ground level through the QR code on the fridge and they would deliver it right to your door. Food was excellent. It was walking distance from the stadium as well as broadway- excellent location! 10/10 would recommend.

In general, it was nice place to stay. There is no lobby-thing at all. There were one or two staff for the check-in and -out. Very small space of lobby for visitors. There is two vending machine in the lobby for snacks and drinks. BUT, it is NOT managed by hotel AT ALL. The machine was broken and did not pay back my money ($10) but staff said "call the customer service on the vending machine. It is not managed by us". No help, No support and care, No interest.