Guest User
August 28, 2023
I had a horrible experience with booking this hotel! I cannot provide a review of the stay or the hotel itself, but my report will be about the hotel owner. My friends booked 3 nights at this hotel a month ago. Last week, I tried to make a reservation at the same hotel through a website recommended by Google. To my surprise, a day after making the reservation at this hotel, I received a message on my WhatsApp from a lady who claimed to be the owner of the hotel. She told me to cancel this reservation as the hotel would be closed on those dates. I immediately became suspicious because my friends who had made the same reservation previously through a different website had not received this message. I confronted her with this and she informed me that they would receive the same message soon. I informed my friends about what she had told me and sent an email to the hotel inquiring about this information. They replied from the official hotel email, confirming that the hotel would indeed be closed on those dates. The next day, one of my friends received a message from the hotel saying that they were checking the situation and would get in touch as soon as possible. I found this strange and contacted the WhatsApp number that had identified itself as the hotel owner once again. When I showed her the screenshot of the conversation my friend had received, the story began to change. After running out of arguments, the hotel owner stated that they would not be closing anymore, but I would have to cancel my reservation with the website I had used and book directly with them. According to her, the hotel no longer did business with that website. I then asked her, "Did you lie to me?" and she said it wasn't a lie, that I needed to focus on the solution, not the problem. When I questioned why she lied to me instead of telling the truth from the beginning, she mentioned that she thought it was a more professional way to handle it, but it became more complicated later on. When I stated that I would leave a review due to how she handled the situation, she threatened to report me if I did, but I cannot help coming here and explaining everything that happened because I no longer feel safe and comfortable staying at that place. I have all the conversations saved as screenshots.