Guest User
January 30, 2024
1. The hotel is very dishonest. I booked a family suite. I could check in at noon. When I arrived at the hotel at 5 o'clock in the evening, I was told that the room had not been cleaned yet. We were told to go to the rooftop to wait for half an hour. I went to the room an hour later. It was found that there were guests sleeping inside who had not checked out.
I went to the front desk to inquire and was told to go have dinner first and come back in two hours. A room might be available. I asked the previous guest what time to check out, and the front desk told me that I didn't know!
The front desk said that if I wanted to cancel the order, I could. If not, they would arrange for me to go to another room. In the end, after several unsuccessful attempts to communicate, I had no choice but to settle into another room arranged by the hotel since it was very late.
2. The room the hotel gave me was in the hotel next door. It was very small and dirty. There were relics left by previous tenants.
In short, I highly, highly do not recommend this hotel, and the Ctrip platform also has an unshirkable responsibility.
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