Guest User
October 21, 2023
I think "Christie" the owner got the word "hospitality" confused with "hostile" when she took over management of the Neath Hotel from her parents...because that was exactly how my friends, husband and I were treated. Christie was rude, aggressive, argumentative and non complying. My friend simply and politely questioned why she did not get the room they paid for ....one with a balcony...a simple enough request right .....the barrage of abuse we received from Christie ...extended to her being personal...unhelpful and hostile (theres that word again!) there is really to much to go into. However Christie suggested we go somewhere else if you can get in ...with a smirk on her face because everything is "booked out" ...really ..that was only one of the many many inappropriate comments Christie made. I like to operate with constructive criticism...Christie when faced with a client who has the right to question what she paid for do not argue , berate (all of us) simply "zip it" smile, take a breath.. pleasently offer a free glass of wine or anything else that will show a professional and empathic personality to ensure a positive outcome for all.. regardless of whether you like the question presented or not ...and you will obtain a very different outcome to the one you are receiving now. My husband and I have stayed at the Neath before when your experienced and welcoming parents managed it....however it will never happen again. Since then the rooms have detoriated. Noisy due to being on Cessnock Road even though we requested a room on the other side. Which again when we politely questioned it was suggested we leave at 6pm on a saturday night!The food rank...the "hospitality " extremely bad. .. For your future reference Christie "one" of the meanings of hospitality! I suggest you look up the rest. Maybe then you will understand the difference from being hostile to being hospitable....it's really not that hard. "Hospitality refers to a set of behaviors that are designed to make a guest or visitor feel comfortable and welcome in an environment" .