Neath Hotel

I think "Christie" the owner got the word "hospitality" confused with "hostile" when she took over management of the Neath Hotel from her parents...because that was exactly how my friends, husband and I were treated. Christie was rude, aggressive, argumentative and non complying. My friend simply and politely questioned why she did not get the room they paid for ....one with a balcony...a simple enough request right .....the barrage of abuse we received from Christie ...extended to her being personal...unhelpful and hostile (theres that word again!) there is really to much to go into. However Christie suggested we go somewhere else if you can get in ...with a smirk on her face because everything is "booked out" ...really ..that was only one of the many many inappropriate comments Christie made. I like to operate with constructive criticism...Christie when faced with a client who has the right to question what she paid for do not argue , berate (all of us) simply "zip it" smile, take a breath.. pleasently offer a free glass of wine or anything else that will show a professional and empathic personality to ensure a positive outcome for all.. regardless of whether you like the question presented or not ...and you will obtain a very different outcome to the one you are receiving now. My husband and I have stayed at the Neath before when your experienced and welcoming parents managed it....however it will never happen again. Since then the rooms have detoriated. Noisy due to being on Cessnock Road even though we requested a room on the other side. Which again when we politely questioned it was suggested we leave at 6pm on a saturday night!The food rank...the "hospitality " extremely bad. .. For your future reference Christie "one" of the meanings of hospitality! I suggest you look up the rest. Maybe then you will understand the difference from being hostile to being hospitable....it's really not that hard. "Hospitality refers to a set of behaviors that are designed to make a guest or visitor feel comfortable and welcome in an environment" .

I went with a group of friends to the Neath Hotel for our annual Christmas Party. We had a booking for 20 people at 6pm. When I went up to the counter to order our meals at 6.15, I was told that there was a 45 minute wait and they were not taking any orders! So while some of our party were served, several couples were left waiting, to be told 20 minutes later that we could order but that there was still a 45 minute wait. As many of the group were by then finishing their meals were able to enjoy the company but had to stop off and order a take-away on our way home. When a restaurant knows that they have a booking for a group of 20 plus regular customers - why did they leave themselves short staffed and have to close down the service? Would definitely not recommend this venue, and will not be returning.