Hotel Cloud 9 Negombo

Great place to stay near Columbo Airport. Nice pool. Rooms large and comfortable with good air conditioning. Free breakfast was delicious and served by a very pleasant staff. Front desk staff very friendly and helpful. Highly recommend.

We stayed at that hotel for 2 nights, and was pretty good. The air conditioner is working very well, is close to the town and beach. Breakfast was okey, not in European standards. As a advice is not to book a driver from the hotel, because they are charging a lot. Is better to look for an Uber or Pickme

Hotel was overall fine, not as good as the pictures. Rooms were fine. The drain in the bathroom smelled bad. The young guys working in the reception were really noisy, they had really loud techno music playing all day, and were just loud in generel. This was really annoying when relaxing by the pool. Otherwise nice staff. Breakfast was ok. Internet was poor.

Room: Dirty sheers, towels still wet. Rooms smells of cigarette smoke. Shower doesn't work properly Food: we asked a little bit of rice and vegetables for our 9 month old baby. They charged 1500 Rs (Eur 4,30)! 3 weeks Sri Lanka and we were never charged anything, let alone this much. Ordered the cheapest pizza (2500 Rs!), it was literally warmed up in the microwave. Soft dough with sour cheese. Total ripoff

We were a group of 9, checked in on 3rd Sep. I just wanted to share my experience at the hotel. 1. The Hotel exterior and Interior is good. 2. Very Loud Music at night. The hotel took action at 2AM to stop the music. 3. After no sleep, morning breakfast was terrible. We each had 5 string hoppers and waited for a long time until the balance arrives. The staff said that it’s still cooking. But it never arrived. After complaining to the reservation agent, one of the staff ran to a nearby place and got us 4 Dose and 4 Idli (Indian Food). He said string hoppers are not available. After we had the first 5 string hoppers, we waited 45minutes for the remainders to arrive. The staff was not prepared for Breakfast at all. They clearly know how many guests are in house and the quantity to prepare for breakfast. It’s a very bad experience.

Dirty, bugs and no toilet paper available. We left after a few hours because of those reasons. Can’t really say it is a hotel without basic amenities like something to wipe yourself after using the toilet. I should report to the tourism board because it is pretty pathetic. Complaints were not address because I don’t think they speak or understand English very well. That’s fine but makes the situation even harder to resolve.

Bathroom was good.bed is very comfortable.fair price.didn't recieved welcome drink.nothing special but not bad.food is ok.they have only room service theese days.i had worst chicken main course in my life.it's super dry and no taste.other things is regulary ok.