Holiday Inn Express NEPTUNE by IHG

Complementary breakfast could’ve been a little better than what they offered 

Hotel charged me twice. I paid when I booked using trip.com and when I left the hotel they charged my card again.

Place was clean staff very friendly and breakfast was great.

Hotel was clean, 10 mins from beach and in a great location. Will visit again!

Was the worst experience I’ve ever had at a hotel. They were working directly under our room at 8am on a sunday. Hammering and power tools and then the fire alarm went off and was told by the people in the hallway we had to evacuate. Was just a horrible morning. Consumers appreciate the fact that you want to improve your facility but please be mindful of your guests staying there especially on a weekend. The reason why we even stayed over night was to have a good nights rest after along Saturday evening. So it really was horrible to be woken up to banging and power tools when all I wanted was a good nights rest.

Cleaning was done beautifully every time they were done my room looked amazing. Staff as kind and fast. Breakfast was pretty good for the most part.

The hotel was fine until my niece unexpectedly got sick in the middle of the night I had approached the front desk staff about cleaning supplies to take care of the mess myself they only had Lysol wipes then decided to charge me over $100 to supposedly replace the carpet piece where they said they could not get the stain out! Completely ridiculous! And total b.s! Carpet cleaning would have gotten this taken care of it was not that bad!

Hotel is updated, rooms are clean, staff is friendly and helpful, and breakfast was delicious. I highly recommend.

Everything was great. Staff at the FD was very friendly and kind. Room was immaculate and the bed very comfortable.