Reviews of Dorint Resort Winterberg

We love this resort so much. We rent a family apartment. Personally, I like the kitchen which is equipped with everything I need for cooking. My children love the swimming pool, and they went there twice! It's located near the Skilift and Rodelbahn. So it's convenient and perfect for winter vacation. The scenery around the resort and view from the balcony is so beautiful. The receptionist is really kind and super friendly. Please be prepared to walk quite far from the reception and parking lot, because the apartment/houses located in different buildings. So, you need to carefully walk if it's snowy

Unable to speak to reception on the phone as no one answers. You need to pay for parking, on the hotel grounds. YOu have to ask for everything you need, they offer no service. By far the worst hotel in the region, avoid!!!!!

We had great expectation for our stay at Dorint but we were disappointed. - The room was big and modern but lacking of comfort. - The heating did not work in the master bedroom. We noticed immediately and made it noted at the reception. After sleeping with the fleece for 2 days, we got a thermostat replaced which didn’t change the situation. Then we got an electric heater without any thermostat. After 4 days, we desperately asked for an additional duvet, but nothing happened until we went complaining again. - the bedding of the hotel is below the average level. Double bed has two small and thin single duvets, so it feels like sleeping is sleeping bags. - the pool changing room has no hangers and no chairs. Mums are changing kids diapers on the floor as the dedicated changing room is cold - the restaurant is very expensive for what you can eat and the buffet option has no kids food! Smell of food is everywhere at the reception. - the snack bar serves only frozen pizzas, all too complicated for kids ( spicy or blue cheese) - the ski room is ridiculously small for the size of the hotel - it was difficult to communicate in English It is a pity as the hotel has high potential but it is not managed at the Dorint chain level

Very pleasant hotel. Clean and warm house with a nice kitchen. Nice sauna and swimming pool. Only the parking was troublesome, with a registration process for reservation.

Great room apartment and facilities (my kids love the swimming pool so much), nice, quiet, and clean apartment, close to Skilift and Rodelbahn. So far this is the best resort we visited for winter vacation, and personally I like the kitchen, which is fully equipped. It's valued with the money you paid. Love the scenery and beautiful snowy landscape. The receptionist are super friendly and kind, when my son crying out loud (due to exhaustion), she kindly gave him a special surprise gift. Then he stopped crying. Hopefully we can visit it again for longer time.

The best of this hotel is its location - 5 min to the slopes and lifts. We waited for check in for 5 hours, room was not fully clean though… service and food were very average

It is a very nice hotel, clean & big rooms, brand new bathroom, excellent open buffet breakfast, big-enough indoor swimming pool. We truly enjoyed our stay and family time.

A nice hotel for 1 or two nights. We went hiking and the hotel had everything we need. Rooms are good, breakfast as well. Wellness area was disappointing, just 2 small Saunas and a small pool. Location was good for us to start our hiking tour. All in all ok.

Our favorite resort in Winterberg. this was our 2nd visit at the resort and we were very happy with it! excellent facilities, very nice and spacious rooms, great indoor swimming pool and excellent breakfast to start our day of ski/snowboard. The staff is always friendly and helpful. In short - highly recommended. We will be back again. Also, great location next to the slopes and 5 minutes drive to P5/P3/P4 in Winterberg.

Clean hotel, but I miss the traditional German hospitality. Self Check-in and a Robot to deliver your food simply doesnt match with the area and the style of the hotel. Staff very friendly, great location next to the sledge slope. Lovely cottages, nice spa.

We had a wonderful time at the Dorint. We had three personal requests - all were fulfilled in a very short time with a lot of friendliness and helpfulness. Room nice, pool nice, breakfast delicious. Thank you so much for this lovely weekend at your Hotel!

We booked 11 days with our 2 little children. Only ONCE the staff used the hoover in our room, and only because we complained about that. And they did not once change the bed linen, even it was August and very hot inside. We used the gym daily, so we can say for sure, that the floor was not even cleaned once until we checked out, too. Sorry, but we hope, that will be fixed. Everything else was fine.

We love visiting the surrounding nature, but the service was very disappointing. We visited the hotel for the third time, but it was the last. Upon arrival we were informed that the restaurant was closed for the first two evenings. Two days later when making a reservation for the third night, the restaurant was prolonged closed, with remark that i should know the restaurant was closed. 4 star unworthy communication, facilities and customer oriented. Left with a dissapointed feeling and beeing not welcome…

The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.