B&B HOTEL Neuss

Great location, very clean and tidy hotel. Free parking is great too.

The staff lead by Mr. Müller was excellent. They were helpful, gave advise when asked and were extremely friendly and accomodating. We will definitely stay again.

We just stayed for a night and all of our needs which was just a room with all the basics for a comfortable stay for a night were met. A trash bin in the bedroom would have been nice though.

Location was great. Close to Dusseldorf and Mochengladbach. An U-Bahn stop right in front of the hotel. (On-site) Parking was not an issue. If you want to check in during off hours a phone call/email to the hotel, or self check-in at the front door of the hotel will do. Room was clean and quiet. Yes it's tiny but sufficient to a family of four in our case. While the name B&B suggests bed and breakfast, breakfast is not automatically included but can be purchased on site. We got yelled at because we did not purchase the breakfast in advance and walked in and prepared to eat. But wait! We can always pay for it (later) right? The staff covering the morning shift that day argued that people 'normally' pay first (so we can not pay later?!).... To be fair, the dining area was clean and welcoming, and foods were there. There were no signages saying that 'Please pay before sitting down' or 'Please wait here to be seated'. The bottom line is that there is no reason to yell at people, right? Just kindly put down a bill/check would yield a much better travel experience. How did the entire incidence end? We paid for the breakfast, but did not eat anything. We walked across the street and had our breakfast at the McDonald's. We did not want to eat in a bad mood with a rude staff.

No reception staff late evening. Had to check in using terminal which was not working, ended up having to call emergency number.

Excellent value for money

All good