Courtyard Wilmington Brandywine

We booked the hotel to be in the hot tub.. but the hot tub was broken.. it had a sign says “do not enter”

The hot tube was not in working condition. Pool was very cold! The front desk personal, Cristina, did his best efforts to find a way to turn on the heater in the pool, so we are grateful for their help. The room floor and tube were not the cleanest. No complimentary coffee in the morning except for the cheap coffee makers in the room. Quite disappointing when considering the price.

Expected better from Marriott. I had booked 2 kings rooms and instead received two rooms with 2 queen beds each. It was awkward, as the rooms were occupied by my husband and I in one room, and my mother-in-law in the other. Also, if there is any price difference between a king room versus a double-occupancy room, this was not disclosed to us. I am concerned we received lesser value rooms for the money we paid. Also, the front desk informed us that our booking was made "the day before" according to our reservation. However, the rooms were booked about a week ahead of time. there should have been no need for us to be squeezed into rooms other than the types that we booked. The pool area was dirty and the hot tub was lukewarm at best. Bathroom walls were slimy. The drain apparatus in our room was dismantled and not put back together by maintenance staff prior to our stay. The hotel seems understaffed.

The air conditioning was broken. And the food there was pre cooked could have had a better food selection. But the pool and hot tub was good. And the room was clean and comfortable. The customer service there was amazing and so was the tv as well.