OPO Hotel Viva Palace

Food is very tasty

We five couples reached Delhi airport at 5.30 PM on 29th August. There were many negative reviews about this Viva Palace Hotel. And we were quite apprehensive. But we were pleasantly surprised when we reached the hotel. Very beautifully managed, neat and clean hotel. With very gentle, polite staff. Special thanks to Shubham and Ravi. Rooms well spotlessly clean, with beautiful upholstery. Very spacious rooms. AC functioning very well. Bathrooms were also very clean. Gyesers were functioning. They had provided toiletteries, much more than five star hotel. Coffee tea maker in each rooms. Dining hall also well maintained and delicious food. On top of it, the rooms were very cheap. They had provision for airport shuttles. Great experience

It's a complete scam. I booked a room at Viva Hotel for the 31st of August with a 10 AM check-in. When we arrived at the reception, we were told to wait, and we had to wait for 30-35 minutes. Even after that, their behavior was so rude, as if we were staying for free. Finally, we got a room and ordered food, but the quality was just average. The main reason I'm writing this review is that when it was time to check out, one of the staff members was standing right outside our room. He asked for the keys and told us to inform the reception that the keys were given to 'Ravi.' His name is Ravi, and you can recognize him because he has an issue with one of his eyes. When I handed him the keys, he called me back and said, 'Sir, you have stained the bedsheet, and if I report this to the reception, they'll charge you between 2000 to 2500 rupees.' Believe me, that bedsheet wasn't even worth 200 rupees. Then dear Ravi said, 'You can settle this matter here by giving me 1000-1500 rupees.' I replied, 'Sure, I'll give you the money, but I'll definitely leave a review about this conversation.' After that, he said, 'Don't worry, I'll handle it.' I didn't like this behavior at all because frauds like Ravi, who tarnish the hotel's reputation, are a disgrace to India. I will also file a complaint with "The Hotel Corporation of India" because people like him have turned this into a business. So, dear Ravi should be fired for such behavior, and the rude receptionist should be too.

We were here for Breakfast and were utterly disappointed. Service people were just standing as the headless kitten. They didn't knew what to do, seems they had called Catering staffs from outside for service. We had to request everytime for refilling. Be it Poori, Chole, Breads, Fresh Juice, etc. Later it was known that all refilled ones were not edible. Poori with oil on top, Chole was watery and Watermelon was full of water. Later, we shared the feedback at the reception. They had called the General Manager was not empathetic and felt that he lacked experience to be at that role. Didn't knew how to respond back in English. He kept mum and was just waiting for us to leave as we had already paid for the Breakfast. I believe such GM's would create bad image of the property and should be trained on the same anent. Would not recommend this place.Wor

I seriously have no idea wht how these guys have 4.some stars on Google. We were just there ! And we couldn't wait to get out. The location is very very noisy, till late night ! With all the horns, ppl shouting, dogs barking...till 3 am.. there was no rest. Let's talk about cleaning Ness. Which was none. Very poor room cleaning. Sheets were NASTY. bathroom NASTY. FOUND BUGS ! PLZ PLZ DO NOT GO HERE !! Specially with ur family. Ur families deserve better ! Chk the the he** picture..tht I lived for a day

Pathetic Service and Maintenance of the hotel.. 1. We called their GM Ravi at Reception and inform that we are reaching within one hour at 10 o’clock in the night. We requested him to just keep the room clean and ready for checkin. The fun starts now. 2. We check-in in the room and then we realize there are no dental kits. We were three people, myself, my wife and kid. When I requested for three dental kits. He was surprised that I was requesting for three. So I explained that three people need to have three dental toothbrushes. 3. Only one towel was kept while in the booking, it was clearly mentioned that three people are checking in. Best of all geyser was not working. No hot water was available.clogging in bathroom 4. The Dal khichadi which we ordered was smelly and we had requested for separate onions which were also not given. When we called Ravi and requested him to take the Dal khichadi back, he agreed. However he asked what was the reason, I told him it was tasteless. He wanted to further understand what does tasteless mean, I said why don’t you said send someone and taste the Dal khichadi, he will be able to judge it better 5. The biggest disappointment was next day which was buffet breakfast. For heaven’s sake don’t take it. Upma was made without any Chutney. The only thing eatable were the fruits and the chole bhature. Paper cups were kept in place of normal cups. 6. We requested if they could simply make parathas. They said that is not possible every day. They have a fixed menu so either you take it or leave it.

The walls are in poor condition, the bathroom is absolutely horrible. This entire hotel is a scam. The actual rooms are 10x worse than the pictures the hotel has posted on booking websites. Location is terrible unless you want to enjoy the local streets. Nothing is maintained well. If you are here for a single night stay as transit, then this is the worst choice you could make. You would be much better going for a hotel in aerocity, even if it costs more. For the price this hotel takes, the rooms and service are way below the standards you would expect when paying this much money. I can label this as nothing else but a scam.

This hotel is not for the people who are looking for a quiet place to stay and relax. We stayed in the hotel for 3 nights. We had our room on first floor. The whole night was very very loud, they played loud music and we couldn't sleep. The room had one small window facing the wall of other building (no view), which made the room really dark. The bathroom was in bad condition and needs to renovate. The bed was comfortable but the quilt had a lot of black spots. I don't know what it was, but it really looked disgusting. There was a Kettle available, but it was so dirty that we could not use it. Outside the hotels there are many food stalls, grocery shops etc. Overall in my opinion the standard doesn't meet the 4 stars hotel and the charges is way too high in comparison to the service guest get. We regret booking this hotel for our stay in Dehli.