10 Rugby Road, New Lambton, New South Wales, 2305, AustraliaView Hotel Details
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The Executive Inn, Newcastle Guest Reviews
4.2/5
Very Good
103 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.1
Cleanliness4.2
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All reviews(103)
Positive reviews(9)
Reviews with photos/video(5)
Carey Loy
Standard Queen Room-Accessible
Checked in Nov 2024
Business travelers
11 Reviews
3.5/5
Posted on Dec 24, 2024
I stayed at the Executive Inn in Newcastle recently, and while the overall experience was pleasant, one incident stood out. The rooms were clean, spacious, and well-appointed, and the facilities, including the pool and on-site dining, were excellent. The staff were friendly and welcoming upon check-in.
However, during the middle of the night, the fire alarm went off unexpectedly, and all guests had to evacuate. We were stranded outside for about an hour with minimal communication or updates from staff, which was frustrating and uncomfortable. While I understand such incidents can happen, a clearer protocol or faster resolution would have been appreciated.
Aside from this disruption, the stay was comfortable, and I would consider returning, hoping this was just a one-off occurrence.
Response from Property: Hi Carey. Thank you for your review. We apologies for the issues you experienced with the fire alarm during your stay.
Weiyi
Deluxe Queen Room
Checked in Nov 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Jan 4, 2025
that was our second time to stay in here,we had so much fun time here.
Response from Property: Thank you for the lovey review.
Jeffli_
Superior King Room
Checked in Dec 2024
Couples
12 Reviews
5.0/5
Outstanding
Posted on Jan 19, 2025
Good service
Luke Hazlett
Deluxe Queen Room
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 25, 2025
What a lovely treat staying here.. definitely our new go to when in Newie.. lovely front desk lady upgraded our room for my birthday. Couldn’t have had a nicer stay & beautiful pools!
Guest User
Standard Queen Room-Accessible
Checked in Jan 2025
Couples
2 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2025
Nice place to stay
Guest User
Deluxe Double Queen Room
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Feb 2, 2025
Our trip was great
Guest User
Deluxe Queen Room
Checked in Jan 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Feb 18, 2024
I booked a double bed room on the first day. I felt that the air circulation was not smooth, the room was too small, and the air was a bit stuffy. It is recommended that two people can book a twin-bed balcony room, which is much more comfortable.
The bathroom is also cleaner and tidier
Original TextTranslated by Google
Response from Property: Thank you for your review.
ZhiHua
Deluxe Double Queen Room
Checked in Jan 2024
Family
32 Reviews
4.0/5
Very Good
Posted on Feb 24, 2024
The carpet is too old.
Original TextTranslated by Google
Response from Property: Thank you for your review.