Courtyard New Orleans Downtown Near the French Quarter

The staff was great the bathroom toilet kept breaking or just wouldn’t flush.. and ac unit in the room was extremely too loud… elevator wasn’t working until we left and stopped working the day we left..

Very friendly and helpful staff! Quick to respond to our needs. Great location! Tourist tip: Take the St. Charles streetcar line for a roundtrip joyride. Get the jazzypass app. $3 for a 24 hour pass.

The only decent part of this hotel was the bar. The front desk lacked a true Marriott feel. The rooms were not clean. The shower has mold in the grout. The boxspring was not covered and exposed on mattress. I just thought it was not true Marriott experience. Location was great. Just “ok”.

Staff mostly indifferent Bed OK - pillows terrible Housekeeping failed to show up most days even if you request them

Room was great, staff were great up until the last day when the lift was not working and we were told by the front desk they "don't have a magic 8 ball" to know when it would be back. Leaving us stuck on the 3rd floor with 4 cases and no offer of assistance. The Room service was poor, the quality was ok but when they said it was delivered it turned out it was infact at a different hotel, not quite sure how that constitutes room service, again there was no apology or compensation it was just delivered 10/15 minutes later kind of warm.

Their midnight staff is disrespectful! Plays entirely too much

The staff were excellent. The property is conveniently located near the French Quarter and within walking distance of great restaurants, historical sites, and museums, and shopping. The hotel itself is a decent, quiet, and safe property, but it is a bit worn out and “tired.”

We got in the car this morning from the hotel valet bringing it to the front and we noticed that the gas tank was full (we did not fill it up) and there was an event ticket sitting in the cup holder which was an event at 8pm on 9/6. We dropped the car keys off yesterday afternoon around 2 at the hotel front desk and did not use the rest of the day. It had about 3/4 tank of gas in it when we left it with the hotel. To us it seems like someone used our car yesterday afternoon/night. Very suspicious with the gas filled up and the event ticket sitting in the cup holder. It is very concerning when you leave your vehicle and expect it to be safe and taken care of. That’s why I used the valet and didn’t try to find my own public parking.