The Ritz-Carlton, New Orleans

Hotel is quite old, not very pleasant smell in the rooms( humid) . The rest of the things are ok

Fantastic

Beautiful room with the perfect blend of vintage charm and modern style. The staff was amazing, friendly, attentive, and made the whole experience even better. The Club Lounge was awesome with really good food and drinks. Overall, an excellent experience and definitely worth it!

I would not recommend staying at this property. I'm really surprised it has the Ritz called to name attached to it.

Please don’t let my low amenities score discourage anyone. The main problem I had with this location is we were not shown or given all the amenities included in our purchase (spa access, sauna, etc). My cousin and I were very interested in the spa upon arrive but since we saw it wasn’t “included” or notified, we decided to make other arrangements. We met one young man who helped us sadly our last night who worked there, Kendall R, who provided excellent costumer service and also provided us with complementary beignets after housekeeping threw ours away during services. Kendall R made this whole trip worth while and is the only reason I’d want to book again through Ritz now knowing the amenities with purchase. Overall, the beds and room were very comfortable and is a great stay. But if you find someone like Kendall R, please shout him out!

Room was small and over looked a roof parking area thought the could have done better on the room for the price we paid

Excellent, attentive and courteous service, well appointed hotel, excellent amenities. The food in the restaurant was very good, with excellent service to match.