A/C was out when we checked in but it was being worked on. We went to get something to eat and returned around 7p and the A/C was still out and would not be fixed until Mon (this was Sat night). No problem, things malfunction, not the hotel’s fault but we couldn’t stay because the room was HOT. So we booked a room elsewhere and the manager agreed she would refund the cost of the room. The next morning, when ******* called to confirm the refund, the manager that day said he didn’t see any note in the system about it and that a broken A/C was not a valid reason to refund a room that was occupied. It was only occupied for 2 hours and that was because we were told the A/C would be fixed. Anyway, we only got half of our booking refunded and had to change hotels at 8p.