Andrew Jackson Hotel French Quarter

Always wanted to stay at this hotel - but will never stay here again - from our experience- 1. First got to room we had NO towels and half a roll of toilet paper. That night I asked the front desk person for the items and he could not get them bc they were locked up and he would have to wait for the supervisor. Still got nothing until I went the next morning to the front desk and asked again. 2. Old hotel - the heater just couldn’t keep up with the temperature. It was cold and I set heater at 74. Whole trip it only got up to 67. We were cold. 3. There was rust in the tub and the silver knob that goes from bath to shower was rusted in place as a shower. The faucet for the shower was the type you turn in a circle. It usually stops with hot water. This one kept going around and around and around. You had to guess the spot for hot water and really guess the exact spot to turn off the water. 4. Cracks in the wall, old linen on the beds and hard mattresses- my mattress sunk in the middle. 5. The tv remote only worked if you stood right in front of the TV. We stayed 2 nights bc we paid (no refunds) and couldn’t wait to leave. Never again.

Staff was exceptional and so kind. Zach was especially helpful in sharing information about the area. It is an older hotel, but that’s part of charm & history. However, suggest requesting a room in the main building as they appeared more comfortable and in better condition than the room we had in the rear building off the courtyard. Secured parking and fast service to receive your car. But the hotel’s location make is easy to walk everywhere.

Staying in historical hotel right in the French Quarters was wonderful. Everything was so close making it perfect location. The staff was awesome, very professional. The valet parking was so convenient. Only negative was our room and bathroom size was very tiny. Courtyard was a relaxing place to unwind and relax.

It’s definitely a historic property- but it served its purpose- slept there was in the quarter and the staff was great.

We had a gap under our door and half way up the side too. Room was small which was ok but floors could have used a vacuum and mop. Only had coffee one of the days

Old building. rich in history. Antique furnishings. Staff- particularly Zack & Chris provided above and beyond service and assistance.

For being a haunted hotel, we got our share of haunts! That’s what made our trip the best. The hotel day staff went out of their way, however, the night staff did not acknowledge you if you weren’t a single female. I expected staff friendliness to be on any shift. I know the hotel was several 100 years old, so I didn’t expect it to be in the best of shape. Not going to ding them for that though they could make sure that the room was cleaned daily or at least ask.

To start 3 of the front desk staff were amazing especially Chris. Location of the hotel is perfect. Management , However should put more work on cleanliness of the hotel.. reception bathroom was filthy, our room was never cleaned in the 4 days that we were there. You have to ask for fresh towels if you want them.. the comforter was stained and filthy and the duvet did not even hide it.. we tried to request for another comforter but never got it.. linens were not changed in the 4 days we were there. Thank God they have Chris as staff, he at least made up for some of it.. he has very good customer service..

I booked a 250 sq ft room with King Bed for two nights. Parking was additional $37 per day. When we arrived the staff offered a room with a Queen bed so we would not have to climb the stairs. The room so small there was no room to open suitcases except on the bed.The room did not have internet and we spent the evening trying to resolve the issue. Internet access was only available in the lobby but the lobby has no desk or table. The room had a large window in the door which opened to a courtyard with lights on all night. I was up all night and the mattress left me with a bad back.We requested to be moved to the booked King room and packed up our bags. We returned to the room at 3 pm, our room had not been changed. The staff advised that someone was to repair the internet so they would not be changing our room.I advised we needed to be moved to the booked King room. They moved us to a King room with no heat and no internet. They moved us again near the lobby, it had internet but no heat and no cable. We turned off the air conditioning, but a vent blew cold air all night. I advised we we needed a blanket or heater. When we returned to the room that evening, they handed us a blanket. In the morning we advised at 7:30 am that we were checking out and needed our car. They advised that the car storage facility did not open until 8 am. We left the room and waited in the lobby for our car. The car which was "across the street" did not arrive until 8:45.