Deeply Disappointed by the Fifth Avenue Hotel – Not Worth the Price
I recently stayed in the Mansion Suite at the Fifth Avenue Hotel to celebrate my mother’s birthday—a special occasion for which we spared no expense. At nearly $3,000 per night, we expected exceptional service and attention to detail. What we experienced instead was the most disappointing stay I’ve had at any five-star hotel globally.
Unacceptable Restaurant Delay: Despite having a confirmed reservation at the hotel’s restaurant for my mother's birthday dinner, we were made to wait almost 40 minutes past our scheduled time. For a property of this caliber, such delays are simply unacceptable.
Billing Error: We were erroneously charged $110 for in-room dining that we never ordered. We did not consume a single drop of wine during our stay, yet wine was included in this false charge. When we brought this to the attention of the front desk, the response was perfunctory at best.
Poor Front Desk Handling: The front desk manager, Victoria, acknowledged the mistake but only offered a muttered apology. No gesture of goodwill, credit, or any form of service recovery was extended—a basic standard at any luxury property when such errors occur.
One Bright Spot: The only positive moment during our stay was our restaurant server, who provided excellent cocktail recommendations for my uncle. Their professionalism was a stark contrast to the rest of the experience.
As someone who spends over a month each year staying at luxury properties around the world, I can confidently say this was the worst experience I’ve had at any five-star hotel of this price range. For the price and prestige, the service and management fell dramatically short.
I cannot in good conscience recommend this hotel to anyone.
