Charming 2-Bedroom 2 Bath ! Apartment in Brooklyn Gym Laundry and Parking !

Subject: Complaint regarding unsatisfactory stay at my reservationDear Sir/Madam,I am writing to file a complaint regarding my recent reservation in New York, as the experience was extremely negative and did not reflect what was expected or paid for.1.On the same day of check-in, I was contacted via WhatsApp and informed that we could not stay at the property originally booked. We were offered an alternative accommodation which, given the urgency of the situation, we felt forced to accept.2.Upon arrival at the new property, we encountered unacceptable conditions:•The place was very dirty and contained other people’s clothes.•We were told we had to split into two separate rooms, which was not what we had originally booked.•No towels, clean sheets, or basic amenities were provided.•We were not given keys, and after waiting for more than an hour outside the building, nobody opened the door.3.Overall, this was the worst lodging experience I have ever had. We paid nearly 700 for this booking, yet only 475 has been refunded, with Vrbo keeping the remaining amount. Given the circumstances, I strongly believe I am entitled to a full refund.I kindly ask you to review my case urgently and proceed with the reimbursement of the full amount paid.I look forward to your response.Sincerely

Weekend stay Had an amazing stay! The place is so spacious and clean. Nice neighborhood and was able to easily access all the places we wanted to visit Mendal was very accommodating, we cant wait to stay here again

Excellent host and great location Cute house in a quiet area. Not to far from the train. Parking was pretty easy. House was clean, a bit old. Everything worked though and Mendel was a communicative and great host. Will visit again, I'm sure! Thank you Mendel!

Nice place for brooklyn Place was clean and near the train station

Nice neighborhood Cute property. Just what we needed to wind down from our time in the city.

Affordable The bathroom was nice, the kitchen is well stock, the neighborhood was peaceful . Park close by for kids to play, deli stores close by. Entrance needs a lil work and some rooms more curtains. Perfect for family or friends when traveling on a budget.