Hilton Garden Inn New York - Times Square Central

While extremely well located in Times Square, I found the hotel facilities rather poor. If you drive in, there is no parking at the hotel so you have to carry your baggage to a nearby parking garage , the hotel « lobby » is located on second floor of the building. No particular indication where the lobby is if the person at door entry is not there. Reception area rather mediocre. We found personnel at lobby desk not particularly helpful. Room decor rather ordinary and bed comfort poor.

I really love the location. Quick access to the Times Square. However, the reception was terrible and rude. I hope everyone stay here will be able to avoid her.

Hotel is clean and location also good.

Can’t believe they have changed the restaurant fee even you not use it, so expensive and not really know this is hotel policy or not but this change should be public to let people know in first hand before making decisions.

Good location but service can be better

The location was perfect for a first visit to New York. Times Square, Fifth Avenue, Central Park were all right out the front door. The best thing about this hotel was the staff, particularly at the front desk, who just went above and beyond with kindness and service. This was a great value and experience. Thank you!

Great location, staff very helpful. Recommend for a business trip

Excellent location. Room is too small like Japanese style. Service is great.