The Jewel Hotel

I have stayed at this hotel before and there were some problems - see the reviews on ************ (basically saying that the chair in the room was broken, not only would it not be replaced, but other rooms could not be changed. As a result, I checked online and found that there were still many rooms!) At that time, I called the front desk and asked to speak to their duty manager, and they changed my room. This time I booked through Ctrip, and it was a renewal after booking one night elsewhere. Before the renewal, I had stayed in the room and left a lot of cosmetics on the sink. Obviously, this room could not be reached, not to mention the [Do Not Disturb sign]. When I checked in again at the hotel area at 2:30 pm, she told me that the room had been cleaned. What was a bummer this time was that the cleaner "threw away" my bottle of [Chanel], as well as some other odds and ends on the sink. I am a Ctrip Black Diamond VIP. I studied in the UK since I was a child. I have traveled internationally for so many years. This is the first time I heard that so many valuable items on the sink can be thrown away by the cleaner as "garbage"? ! I reasoned with them and asked to cancel the order. The woman at the front desk said that it was their duty to clean up and told Ctrip customer service that it was a "policy". I wanted to ask about the hygiene part and she said they were unwilling to receive it? ? ? Hotels around the world don't need to hang "Do Not Disturb" signs, right? Entering the room without permission, without calling to contact, and the things disappeared - what's the joke? ? I went to the trash cans in the cleaning rooms on the 15th and 14th floors to look for them, and the video showed that there was no Chanel either. I want to say that businesses nowadays are indeed accustomed to using means to deceive consumers. They want to say that the "policy" is strict. Who made the policy? The policy represents business. Every business organization must respect local laws. New York law protects tenants rights and warns hotels that do not comply with state laws. How dare you continue to charge me for entering the room and taking (throwing?) other people's things at will? ? ? From all these performances, the management and personnel of this hotel are all problematic, not to mention that when I stayed there for the first time, they asked me: Are you Asian? I suggest that Ctrip should create a rating function in the next few years to see which overseas hotels are the most racist and which are more genuinely polite. There have been huge changes since 2016. I didn't encounter such unprofessional lies when I was in Cambridge, England. Ctrip customer service didn't mention the law when communicating with them, but only the policy. You will understand one day that you can't break the law when doing business.